Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336929 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 16, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 17, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 17, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 17, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 17 Assigned ▶ Running 5 5
Coordinators 6.1d
✓ SLA Met
Coordinators
6.1 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 17, 2026 (14 days early)
📅
6.0 days Total Age
⏱️
5.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
5.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 5.9 days stuck in "Assigned"
⏱️
Total Delay 5.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm service
🔍 Technician Findings
performed pm service
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336929
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 12:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jim Kingery
⚠️ 6.0 business days
⏱️
▶
3 6x Labor Added Jan 16, 8:38 PM
6x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 7d 8h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 0.4 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 11:41 AM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 15h
📨
▶
2 Status: Invoice Pending Jan 19, 4:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Jan 20, 9:00 AM
Invoice Number: SM-251664

Bottlenecks

Assigned
Duration: 5.9 business days (threshold: 4.0 business hours)
Exceeded by 5.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251664

Work Details (6)

Name Type Status Qty Amount Date
WL-03068928 Labor Open 0.25 $0.00 Jan 16, 8:38 PM
WL-03068929 Labor Open 0.75 $0.00 Jan 16, 8:38 PM
WL-03068930 Labor Open 5 $0.00 Jan 16, 8:38 PM
WL-03068931 Travel Open 5 $0.00 Jan 16, 8:38 PM
WL-03068932 Travel Open 5 $0.00 Jan 16, 8:38 PM
WL-03068933 Travel Open 285 $0.00 Jan 16, 8:38 PM

Details