Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336937 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 31, 2026
14 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 31, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 31 Assigned ▶ Running 14 14
Coordinators 15.1d
Billing 1.5d
✗ SLA Missed
Coordinators
15.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
15.0 days Total Age
⏱️
14.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
15.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 14.9 days stuck in "Assigned"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
14.9d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
pm service
🔍 Technician Findings
pm service performed bed is working properly located in room 2164
⚠️ Problem Description
Preventive Maintenance
📄 Description
Stryker FL27 InTouch (series) Critical Care Bed (2130, 2131, 2040, 2141, 2151, 2152, 2153, 2154, 2155, 2156)

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336937
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
🚨 15.0 business days
⏱️
▶
2 Labor Added Jan 30, 8:43 PM
Labor Added → Status: Completed
✔️
Status: Completed by Jim Kingery
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 21d 8h, 0m
⏳ 2.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 3, 3:13 PM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 18h
📨
▶
3 Status: Invoice Pending Feb 4, 12:24 PM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-252971
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Assigned
Duration: 14.9 business days (threshold: 4.0 business hours)
Exceeded by 14.4 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252971

Work Details (1)

Name Type Status Qty Amount Date
WL-03086142 Labor Open 0.75 $0.00 Jan 30, 8:43 PM

Details