Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336943 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 15, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✓ SLA Met (9 biz days early)

Active: 5 biz days

🕐 Clock stopped: Completed (Jan 16, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

▶ Clock Running

Status: Assigned

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

5d

▶ Clock Running

Status: Scheduled

Jan 9 → Jan 16, 2026

5 business days (counted)

Running total: 5 of ? biz days used

Created: Jan 9, 2026 Completed: Jan 16, 2026

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Jan 9	Assigned	▶ Running	0	0
Jan 9 → Jan 16	Scheduled	▶ Running	5	5

Coordinators 5.3d

Field Work 0.0d

Billing 0.4d

✓ SLA Met

Coordinators
5.3 days
Over SLA

Field Work
0.0 days

Billing
0.4 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)

📅

5.2 days Total Age

⏱️

4.8d in Scheduled Longest Stage

🔄

7 transitions Status Changes

⚠️

2.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

🏠

2 visits On-Site Trips

👤

Self-Scheduled Scheduling

🔄

2 On-Site Visits

2 on-site visits — follow-up trip required

👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators

Visit 1 Jan 12, 2026

Visit 2 Jan 15, 2026

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 54 days old

🚨

Primary Delay 4.8 days stuck in "Scheduled"

⏱️

Total Delay 2.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.2d / 1.0d SLA

Assigned

0.3d / 0.5d SLA

Scheduled

4.8d / 2.0d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.4d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        pm service                    

🔍 Technician Findings

                        pm service performed , bed is working properly
located in room 3146                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336943

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Status: Assigned Jan 9, 12:00 PM

Status: Assigned → Technician Assigned

👷

Technician Assigned by Charles Ramen

Technician: Jim Kingery

🗓️

▶

2 Status: Scheduled Jan 9, 2:33 PM

Status: Scheduled → Dispatch Scheduled

📅

Dispatch Scheduled by Jim Kingery

Scheduled For: 2026-01-13T17:00:00.000+0000

💵

Expenses Added Jan 9, 2:59 PM

Type: Expenses

Status: Open

Qty: 1

⏳ 2.0 business days

⏱️

Labor Added Jan 12, 7:43 PM

Type: Labor

Status: Open

Qty: 1.1833333333333

⏳ 3.5 business days

⏱️

▶

3 Labor Added Jan 15, 8:45 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Jim Kingery

From: Scheduled

To: Completed

Duration in Previous: 6d 6h

🏁

Status: Closed by Jim Kingery

From: Completed

To: Closed

Duration in Previous: 2m

📄

Status: Ready to Bill by Hannah Shaw Jan 16, 4:03 PM

From: Closed

To: Ready to Bill

Duration in Previous: 19h 14m

⏳ 1.0 business days

📨

▶

3 Status: Invoice Pending Jan 19, 4:59 PM

Status: Invoice Pending → Status: Invoiced → Invoice Created

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🧾

Invoice Created

Invoice Number: SM-251664

Bottlenecks

Scheduled

Duration: 4.8 business days (threshold: 2.0 business days)

Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jim Kingery

Scheduled

Jan 13, 12:00 PM

Created

Jan 9, 10:22 AM

Invoice #

SM-251664

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03059858	Expenses	Open	1	$0.00	Jan 9, 2:59 PM
WL-03062528	Labor	Open	1.1833333333333	$0.00	Jan 12, 7:43 PM
WL-03067244	Labor	Open	0.75	$0.00	Jan 15, 8:45 PM