Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336949 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Feb 12, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (8 biz days late)
Active: 23 biz days
🕐 Clock stopped: Completed (Feb 12, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
23d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 12, 2026
23 business days (counted)
Running total: 23 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 12 Assigned ▶ Running 23 23
Coordinators 24.1d
Field Work 0.0d
Billing 0.3d
✗ SLA Missed
Coordinators
24.1 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 12, 2026 (11 days late)
📅
24.0 days Total Age
⏱️
23.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
30.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 31, 2026
Visit 2 Feb 11, 2026
Visit 3 Feb 12, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 23.9 days stuck in "Assigned"
⏱️
Total Delay 30.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
23.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
8.4d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.31 CNL 2.11.CNL 2.12 pm service
🔍 Technician Findings
performed pm service bed is working properly
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336949
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
🚨 15.0 business days
⏱️
Labor Added Jan 31, 8:16 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 8.0 business days
⏱️
Labor Added Feb 11, 9:07 PM
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Feb 12, 6:27 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 34d 6h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
⚠️ 8.7 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 25, 9:42 PM
From: Closed
To: Ready to Bill
Duration in Previous: 13d 3h
📨
Status: Invoice Pending by Hannah Shaw Feb 26, 12:28 AM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 45m, 0m
🧾
Invoice Created Feb 26, 9:00 AM
Invoice Number: SM-254920

Bottlenecks

Assigned
Duration: 23.9 business days (threshold: 4.0 business hours)
Exceeded by 23.4 business days
Closed
Duration: 8.4 business days (threshold: 1.0 business days)
Exceeded by 7.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-254920

Work Details (3)

Name Type Status Qty Amount Date
WL-03086807 Labor Open 0.5 $0.00 Jan 31, 8:16 PM
WL-03102151 Labor Open 0.5 $0.00 Feb 11, 9:07 PM
WL-03103751 Labor Open 1 $0.00 Feb 12, 6:27 PM

Details