Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336951 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Feb 11, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✗ SLA Missed (8 biz days late)

Active: 23 biz days

🕐 Clock stopped: Completed (Feb 12, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

5d

▶ Clock Running

Status: Assigned

Jan 9 → Jan 17, 2026

5 business days (counted)

Running total: 5 of ? biz days used

11d

▶ Clock Running

Status: Scheduled

Jan 17 → Feb 3, 2026

11 business days (counted)

Running total: 16 of ? biz days used

▶ Clock Running

Status: Reschedule

Feb 3 → Feb 6, 2026

3 business days (counted)

Running total: 19 of ? biz days used

4d

▶ Clock Running

Status: Scheduled

Feb 6 → Feb 12, 2026

4 business days (counted)

Running total: 23 of ? biz days used

Created: Jan 9, 2026 Completed: Feb 12, 2026

Show SLA Clock Detail (5 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Jan 17	Assigned	▶ Running	5	5
Jan 17 → Feb 3	Scheduled	▶ Running	11	16
Feb 3 → Feb 6	Reschedule	▶ Running	3	19
Feb 6 → Feb 12	Scheduled	▶ Running	4	23

Coordinators 24.6d

Field Work 0.0d

Billing 0.1d

✗ SLA Missed

Coordinators
24.6 days
Over SLA

Field Work
0.0 days

Billing
0.1 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 12, 2026 (11 days late)

📅

23.2 days Total Age

⏱️

11.0d in Scheduled Longest Stage

🔄

9 transitions Status Changes

⚠️

20.9d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

🏠

2 visits On-Site Trips

👤

Self-Scheduled Scheduling

🔄

2 On-Site Visits (1 reschedule)

2 on-site visits — follow-up trip required

👤 Self-scheduled by Jim Kingery — scheduling delays attributed to technician, not coordinators

Visit 1 Jan 31, 2026

Visit 2 Feb 11, 2026

AI Analysis

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Generating AI analysis...

Completed with significant delays

Invoiced • 54 days old

🚨

Primary Delay 11.0 days stuck in "Scheduled"

⏱️

Total Delay 20.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.2d / 1.0d SLA

Assigned

5.9d / 0.5d SLA

Scheduled

15.2d / 2.0d SLA

Reschedule

3.4d / 2.0d SLA

Completed

0.0d / 1.0d SLA

Closed

4.0d / 1.0d SLA

Ready to Bill

0.1d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        1.31 CNL
2.11 pm service                    

🔍 Technician Findings

                        performed pm service
bed is working properly                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336951

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jan 9, 12:00 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 1h 37m

⚠️ 6.0 business days

🗓️

▶

2 Status: Scheduled Jan 16, 8:47 PM

Status: Scheduled → Dispatch Scheduled

📅

Dispatch Scheduled by Jim Kingery

Scheduled For: 2026-01-26T17:00:00.000+0000

⏳ 4.4 business days

📅

Dispatch Scheduled by Jim Kingery Jan 24, 5:12 PM

Scheduled For: 2026-01-27T17:00:00.000+0000

⚠️ 5.0 business days

⏱️

Labor Added Jan 31, 8:15 PM

Type: Labor

Status: Open

Qty: 0.5

⏳ 2.0 business days

🔄

Status: Reschedule by Lawrence Yoder Feb 3, 8:29 AM

From: Scheduled

To: Reschedule

Duration in Previous: 17d 11h

⏳ 3.0 business days

📅

▶

2 Dispatch Scheduled Feb 5, 9:52 PM

Dispatch Scheduled → Status: Scheduled

🗓️

Status: Scheduled by Jim Kingery

From: Reschedule

To: Scheduled

Duration in Previous: 2d 13h

⏳ 4.3 business days

⏱️

▶

3 Labor Added Feb 11, 8:39 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Jim Kingery

From: Scheduled

To: Completed

Duration in Previous: 5d 22h

🏁

Status: Closed by Jim Kingery

From: Completed

To: Closed

Duration in Previous: 3m

⏳ 4.4 business days

📄

Status: Ready to Bill by Hannah Shaw Feb 18, 9:22 AM

From: Closed

To: Ready to Bill

Duration in Previous: 6d 12h

📨

▶

2 Status: Invoice Pending Feb 18, 9:49 AM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 2m

🧾

Invoice Created Feb 19, 9:00 AM

Invoice Number: SM-254254

Bottlenecks

Assigned

Duration: 5.9 business days (threshold: 4.0 business hours)

Exceeded by 5.4 business days

Scheduled

Duration: 11.0 business days (threshold: 2.0 business days)

Exceeded by 9.0 business days

Reschedule

Duration: 3.4 business days (threshold: 2.0 business days)

Exceeded by 1.4 business days

Scheduled

Duration: 4.2 business days (threshold: 2.0 business days)

Exceeded by 2.2 business days

Closed

Duration: 4.0 business days (threshold: 1.0 business days)

Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jim Kingery

Scheduled

Feb 9, 12:00 PM

Created

Jan 9, 10:22 AM

Invoice #

SM-254254

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03086804	Labor	Open	0.5	$0.00	Jan 31, 8:15 PM
WL-03102107	Labor	Open	1	$0.00	Feb 11, 8:39 PM