Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336960 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 30, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed
Active: 14 biz days
🕐 Clock stopped: Completed (Jan 31, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
14d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 31, 2026
14 business days (counted)
Running total: 14 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 31, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 31 Assigned ▶ Running 14 14
Coordinators 15.1d
Billing 0.0d
✗ SLA Missed
Coordinators
15.1 days
Over SLA
Billing
0.0 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 31, 2026 (on time)
📅
15.0 days Total Age
⏱️
14.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 29, 2026
Visit 2 Jan 30, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 14.9 days stuck in "Assigned"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
14.9d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.29 CNL 1.30 PM service
🔍 Technician Findings
bed is working properly located in room 3150
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336960
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
🚨 14.0 business days
⏱️
3x Labor Added Jan 29, 8:54 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25
⏳ 1.4 business days
⏱️
▶
3 2x Labor Added Jan 30, 10:23 PM
2x Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 21d 10h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 3m
⏳ 1.2 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 2, 3:25 PM
From: Closed
To: Ready to Bill
Duration in Previous: 2d 16h
📨
Status: Invoice Pending by Hannah Shaw Feb 2, 3:32 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 7m, 0m
🧾
Invoice Created Feb 3, 9:00 AM
Invoice Number: SM-252822

Bottlenecks

Assigned
Duration: 14.9 business days (threshold: 4.0 business hours)
Exceeded by 14.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-252822

Work Details (5)

Name Type Status Qty Amount Date
WL-03084236 Labor Open 0.5 $0.00 Jan 29, 8:54 PM
WL-03084237 Labor Open 0.25 $0.00 Jan 29, 8:54 PM
WL-03084238 Travel Open 5 $0.00 Jan 29, 8:54 PM
WL-03086239 Labor Open 0.75 $0.00 Jan 30, 10:23 PM
WL-03086240 Labor Open 0.25 $0.00 Jan 30, 10:23 PM

Details