Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336962 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Feb 11, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (7 biz days late)
Active: 22 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
22d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 11, 2026
22 business days (counted)
Running total: 22 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 11, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 11 Assigned ▶ Running 22 22
Coordinators 23.1d
Field Work 0.3d
Billing 0.1d
✗ SLA Missed
Coordinators
23.1 days
Over SLA
Field Work
0.3 days
Billing
0.1 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Feb 12, 2026 (11 days late)
📅
23.2 days Total Age
⏱️
22.9d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
25.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 29, 2026
Visit 2 Feb 11, 2026

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 22.9 days stuck in "Assigned"
⏱️
Total Delay 25.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
22.9d / 0.5d SLA
Completed
0.3d / 1.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
closing work order
🔧 Work Performed
1.29 CNL 2.11 CNL bio med performed pm service
🔍 Technician Findings
pm completed by bio med
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336962
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Status: Assigned Jan 9, 12:00 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Charles Ramen
Technician: Jim Kingery
🚨 14.0 business days
⏱️
Labor Added Jan 29, 8:52 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 9.4 business days
✔️
Status: Completed by Jim Kingery Feb 11, 6:20 PM
From: Assigned
To: Completed
Duration in Previous: 33d 6h
⏱️
▶
2 Labor Added Feb 11, 8:31 PM
Labor Added → Status: Closed
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2h 11m
⏳ 4.4 business days
📄
Status: Ready to Bill by Hannah Shaw Feb 18, 9:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 6d 12h
📨
▶
2 Status: Invoice Pending Feb 18, 9:49 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Feb 19, 9:00 AM
Invoice Number: SM-254254

Bottlenecks

Assigned
Duration: 22.9 business days (threshold: 4.0 business hours)
Exceeded by 22.4 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-254254

Work Details (2)

Name Type Status Qty Amount Date
WL-03084235 Labor Open 0.5 $0.00 Jan 29, 8:52 PM
WL-03102089 Labor Open 0.75 $0.00 Feb 11, 8:31 PM

Details