Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336965 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 14, 2026

✅ Completed

PSM

SLA Clock

Last business day of January 2026 · Target: Jan 30, 2026

✓ SLA Met (10 biz days early)

Active: 4 biz days

🕐 Clock stopped: Completed (Jan 15, 2026)

▶ Clock Running

Status: Created

Jan 9 → Jan 9, 2026

0 business days (counted)

Running total: 0 of ? biz days used

4d

▶ Clock Running

Status: Assigned

Jan 9 → Jan 15, 2026

4 business days (counted)

Running total: 4 of ? biz days used

Created: Jan 9, 2026 Completed: Jan 15, 2026

Show SLA Clock Detail (2 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 9 → Jan 9	Created	▶ Running	0	0
Jan 9 → Jan 15	Assigned	▶ Running	4	4

Coordinators 4.2d

Field Work 0.0d

Billing 0.2d

✓ SLA Met

Coordinators
4.2 days
Over SLA

Field Work
0.0 days

Billing
0.2 days

Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 15, 2026 (16 days early)

📅

4.1 days Total Age

⏱️

4.0d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

3.5d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

1 lines Work Details

🏠

1 visit On-Site Trips

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 54 days old

🚨

Primary Delay 4.0 days stuck in "Assigned"

⏱️

Total Delay 3.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Ready for Scheduling

0.2d / 1.0d SLA

Assigned

4.0d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

1.0d / 1.0d SLA

Ready to Bill

0.2d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        pm service                    

🔍 Technician Findings

                        pm service performed , bed is working properly
located in room 2023                    

⚠️ Problem Description

                        Preventive Maintenance                    

📄 Description

                        Bed, Electric                    

Timeline

📋

Work Order Created Jan 9, 10:22 AM

Work Order: WO-01336965

Type: Preventive Maintenance

Priority: PSM

👷

▶

2 Technician Assigned Jan 9, 12:00 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Charles Ramen

From: Ready for Scheduling

To: Assigned

Duration in Previous: 1h 37m

⏳ 4.0 business days

⏱️

▶

3 Labor Added Jan 14, 8:06 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Jim Kingery

From: Assigned

To: Completed

Duration in Previous: 5d 8h

🏁

Status: Closed by Jim Kingery

From: Completed

To: Closed

Duration in Previous: 2m

📄

Status: Ready to Bill by Hannah Shaw Jan 15, 11:47 AM

From: Closed

To: Ready to Bill

Duration in Previous: 15h 37m

📨

▶

2 Status: Invoice Pending Jan 15, 1:15 PM

Status: Invoice Pending → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 1m

⏳ 2.0 business days

🧾

Invoice Created Jan 16, 8:54 PM

Invoice Number: SM-251253

Bottlenecks

Assigned

Duration: 4.0 business days (threshold: 4.0 business hours)

Exceeded by 3.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

PSM

Type

Preventive Maintenance

Branch

N/A

Technician

Jim Kingery

Scheduled

N/A

Created

Jan 9, 10:22 AM

Invoice #

SM-251253

Work Details (1)

Name	Type	Status	Qty	Amount	Date
WL-03065503	Labor	Open	0.75	$0.00	Jan 14, 8:06 PM