Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336981 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Feb 25, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (17 biz days late)
Active: 32 biz days
🕐 Clock stopped: Completed (Feb 26, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
32d
▶ Clock Running
Status: Assigned
Jan 9 → Feb 26, 2026
32 business days (counted)
Running total: 32 of ? biz days used
Created: Jan 9, 2026 Completed: Feb 26, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Feb 26 Assigned ▶ Running 32 32
Coordinators 32.4d
Field Work 0.0d
Billing 1.4d
✗ SLA Missed
Coordinators
32.4 days
Over SLA
Field Work
0.0 days
Billing
1.4 days
Over SLA
Created: Jan 9, 2026 Due: Feb 28, 2026 Completed: Feb 26, 2026 (2 days early)
📅
32.4 days Total Age
⏱️
32.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
33.2d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 30, 2026
Visit 2 Feb 12, 2026
Visit 3 Feb 23, 2026
Visit 4 Feb 24, 2026
Visit 5 Feb 25, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 32.2 days stuck in "Assigned"
⏱️
Total Delay 33.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
32.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
PM SERVICE
🔍 Technician Findings
performed pm service bed is working properly located in room 2147
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336981
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
🚨 15.0 business days
⏱️
Labor Added Jan 30, 10:38 PM
Type: Labor
Status: Open
Qty: 0.5
⚠️ 9.2 business days
⏱️
Labor Added Feb 12, 6:25 PM
Type: Labor
Status: Open
Qty: 1
⚠️ 6.7 business days
⏱️
3x Labor Added Feb 23, 7:58 PM
Type: Labor, Travel, Expenses
Status: Open
Qty: 4, 235, 1
⏳ 1.5 business days
⏱️
4x Labor Added Feb 24, 11:59 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.25, 0.75, 1
⏱️
▶
3 Labor Added Feb 25, 9:49 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 47d 9h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
⏳ 2.3 business days
📄
Status: Ready to Bill by Brandi Alvarez Feb 27, 3:36 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 17h
⏳ 1.7 business days
📨
▶
2 Status: Invoice Pending Mar 2, 5:50 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Mar 2, 9:00 AM
Invoice Number: SM-255295

Bottlenecks

Assigned
Duration: 32.2 business days (threshold: 4.0 business hours)
Exceeded by 31.7 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-255295

Work Details (10)

Name Type Status Qty Amount Date
WL-03086249 Labor Open 0.5 $0.00 Jan 30, 10:38 PM
WL-03103747 Labor Open 1 $0.00 Feb 12, 6:25 PM
WL-03116886 Labor Open 4 $0.00 Feb 23, 7:58 PM
WL-03116887 Travel Open 235 $0.00 Feb 23, 7:58 PM
WL-03116888 Expenses Open 1 $0.00 Feb 23, 7:59 PM
WL-03118996 Labor Open 0.25 $0.00 Feb 24, 11:59 PM
WL-03118997 Labor Open 0.75 $0.00 Feb 24, 11:59 PM
WL-03118998 Expenses Open 1 $0.00 Feb 24, 11:59 PM
WL-03118999 Travel Open 5 $0.00 Feb 24, 11:59 PM
WL-03120498 Labor Open 2 $0.00 Feb 25, 9:49 PM

Details