Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336985 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 16, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 16 Assigned ▶ Running 5 5
Coordinators 5.4d
Field Work 0.0d
Billing 3.5d
✓ SLA Met
Coordinators
5.4 days
Over SLA
Field Work
0.0 days
Billing
3.5 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)
📅
5.3 days Total Age
⏱️
5.2d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 5.2 days stuck in "Assigned"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
WO Correction Needed
3.0d
Ready to Bill
0.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 Hshaw - missing PM checklist form

🔧 Work Performed
pm service
🔍 Technician Findings
pm service performed , bed is working properly located in room 2017
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336985
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
⚠️ 5.0 business days
⏱️
▶
3 Labor Added Jan 15, 9:12 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 6d 9h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 1m
✏️
Status: WO Correction Needed by Hannah Shaw Jan 16, 3:56 PM
From: Closed
To: WO Correction Needed
Duration in Previous: 18h 41m
⏳ 3.0 business days
🏁
Status: Closed by Jim Kingery Jan 21, 11:41 PM
From: WO Correction Needed
To: Closed
Duration in Previous: 5d 7h
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 1:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 14h 12m
📨
Status: Invoice Pending by Hannah Shaw Jan 22, 5:53 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 3h 59m, 0m
🧾
Invoice Created Jan 23, 9:00 AM
Invoice Number: SM-251934

Bottlenecks

Assigned
Duration: 5.2 business days (threshold: 4.0 business hours)
Exceeded by 4.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251934

Work Details (1)

Name Type Status Qty Amount Date
WL-03067308 Labor Open 0.75 $0.00 Jan 15, 9:12 PM

Details