Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01336986 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Union Hospital — 1606 N 7th St, Terre Haute IN, 47804

Jan 9, 2026 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
5d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 16, 2026
5 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 9, 2026 Completed: Jan 16, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 16 Assigned ▶ Running 5 5
Coordinators 5.4d
Field Work 0.0d
Billing 0.4d
✓ SLA Met
Coordinators
5.4 days
Over SLA
Field Work
0.0 days
Billing
0.4 days
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 16, 2026 (15 days early)
📅
5.3 days Total Age
⏱️
5.2d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
4.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 14, 2026
Visit 2 Jan 15, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 5.2 days stuck in "Assigned"
⏱️
Total Delay 4.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Ready for Scheduling
0.2d / 1.0d SLA
Assigned
5.2d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1.14.26 CNL 1.15.26 PM service
🔍 Technician Findings
pm service performed , bed is working properly located in room 2038
⚠️ Problem Description
Preventive Maintenance
📄 Description
Bed, Electric

Timeline

📋
Work Order Created Jan 9, 10:22 AM
Work Order: WO-01336986
Type: Preventive Maintenance
Priority: PSM
👷
▶
2 Technician Assigned Jan 9, 12:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Charles Ramen
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1h 37m
⏳ 4.0 business days
⏱️
3x Labor Added Jan 14, 8:51 PM
Type: Labor, Travel
Status: Open
Qty: 0.5, 0.25
⏳ 1.4 business days
⏱️
▶
3 Labor Added Jan 15, 9:16 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Jim Kingery
From: Assigned
To: Completed
Duration in Previous: 6d 9h
🏁
Status: Closed by Jim Kingery
From: Completed
To: Closed
Duration in Previous: 2m
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 3:54 PM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 35m
⏳ 1.0 business days
📨
▶
3 Status: Invoice Pending Jan 19, 4:59 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-251664

Bottlenecks

Assigned
Duration: 5.2 business days (threshold: 4.0 business hours)
Exceeded by 4.7 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Jim Kingery
Scheduled
N/A
Created
Jan 9, 10:22 AM
Invoice #
SM-251664

Work Details (4)

Name Type Status Qty Amount Date
WL-03065567 Labor Open 0.5 $0.00 Jan 14, 8:51 PM
WL-03065568 Labor Open 0.25 $0.00 Jan 14, 8:51 PM
WL-03065569 Travel Open 5 $0.00 Jan 14, 8:51 PM
WL-03067316 Labor Open 0.75 $0.00 Jan 15, 9:16 PM

Details