Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337134 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 BEACON ALLEGAN — 555 LINN ST, ALLEGAN , MI, 49010-1524

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (64 biz days early)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Jan 29, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
6d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 23, 2026
6 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Entered
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 9 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 13 of ? biz days used
Created: Jan 9, 2026 Invoiced: Jan 29, 2026
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 14 Ready for Scheduling ▶ Running 3 3
Jan 14 → Jan 23 Scheduled ▶ Running 6 9
Jan 23 → Jan 23 Entered ▶ Running 0 9
Jan 23 → Jan 28 Scheduled ▶ Running 3 12
Jan 28 → Jan 29 Tech On Site ▶ Running 1 13
Dispatch 2.0d
Coordinators 12.9d
Field Work 1.1d
Billing 1.5d
✓ SLA Met
Dispatch
2.0 days
Over SLA
Coordinators
12.9 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Apr 30, 2026 Completed: Jan 29, 2026 (91 days early)
📅
12.4 days Total Age
⏱️
6.9d in Scheduled Longest Stage
🔄
10 transitions Status Changes
⚠️
10.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
9 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Eric Mancerella — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 27, 2026
Visit 2 Jan 28, 2026

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 6.9 days stuck in "Scheduled"
⏱️
Total Delay 10.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.3d / 1.0d SLA
Scheduled
9.6d / 2.0d SLA
Tech On Site
1.1d / 1.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
1.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/23/2026 DMalloy - Delivery delayed to Monday 1/26/2026. Removing from Bennet and Dispathing to Eric to complete on next week Wednesday 1/28/2026


01/14/2026 DMalloy - Device to be delivered on 1/21/2026. Dispatched to FSE Bennet to install on 1/23/2026. 

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification for the following serial number(s): PBW26029941SA, PBW26029941SA Scale serial number(s): P312226L See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
INSTALLATION
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW26029941SA Scale serial number(s): P312226L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
1 PANDA WARMERS

Timeline

📋
▶
2 Work Order Created Jan 9, 4:41 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.9 business days
👷
▶
3 Technician Assigned Jan 14, 11:56 AM
Technician Assigned → Dispatch Scheduled → Status: Scheduled
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-23T05:00:00.000+0000, 2026-01-23T00:00:00.000+0000, 2026-01-23T18:00:00.000+0000
🗓️
Status: Scheduled by Deon Malloy
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 4d 19h
⚠️ 7.0 business days
🆕
▶
4 Status: Entered Jan 23, 1:53 PM
Status: Entered → Status: Scheduled → Technician Assigned → Dispatch Scheduled
🗓️
Status: Scheduled by Deon Malloy
From: Entered
To: Scheduled
Duration in Previous: 2m
👷
Technician Assigned by Deon Malloy
Technician: Eric Mancerella
📅
Dispatch Scheduled by Deon Malloy
Scheduled For: 2026-01-28T05:00:00.000+0000, 2026-01-28T00:00:00.000+0000, 2026-01-28T13:00:00.000+0000
📅
Dispatch Scheduled by Deon Malloy Jan 23, 2:43 PM
Scheduled For: 2026-01-27T13:00:00.000+0000
⏳ 3.0 business days
💵
2x Expenses Added Jan 27, 2:42 PM
Type: Expenses
Status: Open
Qty: 1
🔧
Status: Tech On Site by Eric Mancerella Jan 27, 7:48 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 5h
⏱️
3x Labor Added Jan 27, 7:53 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 1, 300
⏱️
2x Labor Added Jan 28, 7:45 AM
Type: Labor, Travel
Status: Open
Qty: 0.5, 20
💵
Expenses Added Jan 28, 7:39 PM
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Eric Mancerella Jan 28, 7:46 PM
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 23h 58m, 0m
⏳ 2.5 business days
⏱️
▶
2 Labor Added Jan 30, 10:09 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 14h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 3:52 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 5h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:13 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 23h 21m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:31 PM
Invoice Number: SM-253000

Bottlenecks

Ready for Scheduling
Duration: 3.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business days
Scheduled
Duration: 6.9 business days (threshold: 2.0 business days)
Exceeded by 4.9 business days
Scheduled
Duration: 2.7 business days (threshold: 2.0 business days)
Exceeded by 5.9 business hours
Tech On Site
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.8 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Eric Mancerella
Scheduled
Jan 27, 8:00 AM
Created
Jan 9, 4:41 PM
Invoice #
SM-253000

Work Details (9)

Name Type Status Qty Amount Date
WL-03080101 Expenses Open 1 $135.57 Jan 27, 2:42 PM
WL-03080102 Expenses Open 1 $0.00 Jan 27, 2:42 PM
WL-03080822 Labor Open 5 $250.00 Jan 27, 7:53 PM
WL-03080823 Expenses Open 1 $0.00 Jan 27, 7:53 PM
WL-03080824 Travel Open 300 $0.00 Jan 27, 7:53 PM
WL-03081216 Labor Open 0.5 $100.00 Jan 28, 7:45 AM
WL-03081217 Travel Open 20 $0.00 Jan 28, 7:45 AM
WL-03082475 Expenses Open 1 $0.00 Jan 28, 7:39 PM
WL-03084727 Labor Open 0.016666666666667 $38.00 Jan 30, 10:09 AM

Details