Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337136 ↗ ServiceMax

AVANTOR SERVICES (FORMERLY VWR CATALYST) • Monthly Annuity • PSM

📍 Chevron Briarpark — 3901 Briarpark Dr., Houston TX, 77042

Jan 9, 2026 → Jan 9, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (14 biz days early)
Active: 0 biz days
🕐 Clock stopped: Invoiced (Jan 9, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 9, 2026 Invoiced: Jan 9, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 9 Assigned ▶ Running 0 0
Coordinators 0.0d
Billing 1.3d
✓ SLA Met
Coordinators
0.0 days
Billing
1.3 days
Over SLA
Created: Jan 9, 2026 Due: Jan 31, 2026 Completed: Jan 9, 2026 (22 days early)
📅
0.0 days Total Age
⏱️
1.3d in Ready to Bill Longest Stage
🔄
4 transitions Status Changes
⚠️
0.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 54 days old
🚨
Primary Delay 1.3 days stuck in "Ready to Bill"
⏱️
Total Delay 0.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Assigned
0.0d / 0.5d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
January 2026 ASM Invoice
🔍 Technician Findings
January 2026 ASM Invoice
⚠️ Problem Description
January 2026 ASM Invoice

Timeline

📋
▶
4 Work Order Created Jan 9, 4:41 PM
Work Order Created → Status: Assigned → Labor Added → Status: Closed
👷
Status: Assigned by Chris Bakkemo
From: N/A
To: Assigned
Duration in Previous: 0m
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
🏁
Status: Closed by Chris Bakkemo
From: Assigned, Closed
To: Closed, Ready to Bill
Duration in Previous: 1m, 0m
⏳ 1.9 business days
📨
▶
2 Status: Invoice Pending Jan 12, 10:17 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Jan 12, 4:34 PM
Invoice Number: SM-250959

Bottlenecks

Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Monthly Annuity
Branch
N/A
Technician
Chris Bakkemo
Scheduled
N/A
Created
Jan 9, 4:41 PM
Invoice #
SM-250959

Work Details (1)

Name Type Status Qty Amount Date
WL-03060104 Labor Open 1 $3,639.38 Jan 9, 4:42 PM

Details