Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337149 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 PRINCESS ANNE HOSPITAL — 2025 GLENN MITCHELL DR, VIRGINIA BEACH VA, 23456

Jan 9, 2026 → Feb 25, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (46 biz days early)
Active: 31 biz days
🕐 Clock stopped: Closed (Feb 25, 2026)
▶ Clock Running
Status: Created
Jan 9 → Jan 9, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 2 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 4 of ? biz days used
▶ Clock Running
Status: Completed
Jan 15 → Jan 17, 2026
1 business day (counted)
Running total: 5 of ? biz days used
9d
▶ Clock Running
Status: Closed
Jan 17 → Jan 30, 2026
9 business days (counted)
Running total: 14 of ? biz days used
17d
▶ Clock Running
Status: L2 Screening
Jan 30 → Feb 25, 2026
17 business days (counted)
Running total: 31 of ? biz days used
Created: Jan 9, 2026 Closed: Feb 25, 2026
Show SLA Clock Detail (7 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 9 Created ▶ Running 0 0
Jan 9 → Jan 12 Ready for Scheduling ▶ Running 1 1
Jan 12 → Jan 13 Scheduled ▶ Running 1 2
Jan 13 → Jan 15 Tech On Site ▶ Running 2 4
Jan 15 → Jan 17 Completed ▶ Running 1 5
Jan 17 → Jan 30 Closed ▶ Running 9 14
Jan 30 → Feb 25 L2 Screening ▶ Running 17 31
Dispatch 18.0d
Coordinators 3.3d
Field Work 4.2d
✓ SLA Met
Dispatch
18.0 days
Over SLA
Coordinators
3.3 days
Over SLA
Field Work
4.2 days
Over SLA
Created: Jan 9, 2026 Due: Apr 30, 2026 Completed: Feb 25, 2026 (64 days early)
📅
31.3 days Total Age
⏱️
18.0d in L2 Screening Longest Stage
🔄
7 transitions Status Changes
⚠️
27.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Ryan Lewis — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Closed • 54 days old
🚨
Primary Delay 18.0 days stuck in "L2 Screening"
⏱️
Total Delay 27.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.3d / 1.0d SLA
Scheduled
2.0d / 2.0d SLA
Tech On Site
2.3d / 1.0d SLA
Completed
1.9d / 1.0d SLA
Closed
9.0d / 1.0d SLA
L2 Screening
18.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Install of GOB
🔍 Technician Findings
System 8 start up failure
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PBW25519803SA, P313286L Scale serial number(s): TBD *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
1 PANDA WARMERS

Timeline

📋
▶
2 Work Order Created Jan 9, 4:54 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 1.9 business days
👷
▶
4 Technician Assigned Jan 12, 9:11 AM
Technician Assigned → Status: Scheduled → Dispatch Scheduled → Dispatch Scheduled
🗓️
Status: Scheduled by Brandi Rodriguez
From: Ready for Scheduling
To: Scheduled
Duration in Previous: 2d 16h
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-12T00:00:00.000+0000, 2026-01-12T06:00:00.000+0000
📅
Dispatch Scheduled by Brandi Rodriguez
Scheduled For: 2026-01-12T14:00:00.000+0000
⏳ 2.0 business days
🔧
▶
2 Status: Tech On Site Jan 13, 4:58 PM
Status: Tech On Site → 3x Labor Added
⏱️
3x Labor Added
Type: Labor
Status: Open
Qty: 4, 8, 0.5
💵
2x Expenses Added Jan 13, 5:04 PM
Type: Expenses, Travel
Status: Open
Qty: 1, 459
💵
Expenses Added Jan 13, 5:09 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 2.9 business days
✔️
Status: Completed by Ryan Lewis Jan 15, 11:33 AM
From: Tech On Site
To: Completed
Duration in Previous: 1d 18h
⏳ 2.0 business days
🏁
Status: Closed by Ryan Lewis Jan 17, 12:59 PM
From: Completed
To: Closed
Duration in Previous: 2d 1h
⚠️ 9.0 business days
⏱️
Labor Added Jan 30, 9:36 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 9:44 AM
From: Closed
To: L2 Screening
Duration in Previous: 12d 20h
🚨 18.0 business days
🏁
Status: Closed by Ryan Lewis Feb 25, 4:23 PM
From: L2 Screening
To: Closed
Duration in Previous: 26d 6h

Bottlenecks

Ready for Scheduling
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.1 business hours
Tech On Site
Duration: 2.3 business days (threshold: 1.0 business days)
Exceeded by 1.3 business days
Completed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.4 business hours
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
L2 Screening
Duration: 18.0 business days (threshold: 1.0 business days)
Exceeded by 17.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Closed
Priority
PC
Type
Installation
Branch
N/A
Technician
Ryan Lewis
Scheduled
Jan 12, 9:00 AM
Created
Jan 9, 4:54 PM
Invoice #
N/A

Work Details (7)

Name Type Status Qty Amount Date
WL-03063670 Labor Open 4 $180.00 Jan 13, 5:02 PM
WL-03063668 Labor Open 8 $525.00 Jan 13, 5:02 PM
WL-03063669 Labor Open 0.5 $525.00 Jan 13, 5:02 PM
WL-03063673 Expenses Open 1 $129.27 Jan 13, 5:04 PM
WL-03063674 Travel Open 459 $0.00 Jan 13, 5:04 PM
WL-03063688 Expenses Open 1 $0.00 Jan 13, 5:09 PM
WL-03084683 Labor Open 0.016666666666667 $38.00 Jan 30, 9:36 AM

Details