Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337189 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Speare Memorial Hospital — 16 HOSPITAL RD, PLYMOUTH NH, 03264

Jan 9, 2026 → Jan 19, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (72 biz days early)
Active: 5 biz days
🕐 Clock stopped: Invoiced (Jan 19, 2026)
3d
▶ Clock Running
Status: Created
Jan 9 → Jan 14, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 3 of ? biz days used
2d
▶ Clock Running
Status: Scheduled
Jan 14 → Jan 19, 2026
2 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 19 → Jan 19, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 9, 2026 Invoiced: Jan 19, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 14 Created ▶ Running 3 3
Jan 14 → Jan 14 Assigned ▶ Running 0 3
Jan 14 → Jan 19 Scheduled ▶ Running 2 5
Jan 19 → Jan 19 Tech On Site ▶ Running 0 5
Jan 19 → Jan 19 Tech Off Site ▶ Running 0 5
Dispatch 6.1d
Coordinators 3.0d
Billing 1.5d
✓ SLA Met
Dispatch
6.1 days
Over SLA
Coordinators
3.0 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Apr 30, 2026 Completed: Jan 19, 2026 (101 days early)
📅
5.1 days Total Age
⏱️
9.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
14.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 9.0 days stuck in "Closed"
⏱️
Total Delay 14.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
3.1d / 0.5d SLA
Scheduled
3.0d / 2.0d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
9.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/14/2026 Mklose dispatch to Joseph

🔧 Work Performed
Installation completed of one Panda Warmer, scale and accessories.
🔍 Technician Findings
Installation completed of one Panda Warmer, scale and accessories.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s):PBW25519836SA Scale serial number(s): P312188L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
1 PANDA IRES

Timeline

📋
Work Order Created Jan 9, 6:00 PM
Work Order: WO-01337189
Type: Installation
Priority: PC
⏳ 3.7 business days
👷
▶
3 Technician Assigned Jan 14, 10:40 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 4d 16h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-19T13:00:00.000+0000
⏳ 3.0 business days
🔧
Status: Tech On Site by Joseph Nuovo Jan 19, 4:04 PM
From: Scheduled
To: Tech On Site
Duration in Previous: 5d 5h
⏱️
▶
3 6x Labor Added Jan 19, 4:11 PM
6x Labor Added → Status: Tech Off Site → Status: Closed
🚗
Status: Tech Off Site by Joseph Nuovo
From: Tech On Site, Tech Off Site
To: Tech Off Site, Completed
Duration in Previous: 7m, 0m
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⚠️ 9.0 business days
⏱️
Labor Added Jan 30, 9:34 AM
Type: Labor
Status: Open
Qty: 0.016666666666667
🔍
Status: L2 Screening by Timothy Amburgey Jan 30, 9:44 AM
From: Closed
To: L2 Screening
Duration in Previous: 10d 17h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Feb 3, 12:04 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 2h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:14 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 3h 9m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Scheduled
Duration: 3.0 business days (threshold: 2.0 business days)
Exceeded by 1.0 business days
Closed
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 19, 8:00 AM
Created
Jan 9, 6:00 PM
Invoice #
SM-253000

Work Details (7)

Name Type Status Qty Amount Date
WL-03070731 Labor Open 3 $450.00 Jan 19, 4:11 PM
WL-03070732 Labor Open 2.5 $180.00 Jan 19, 4:11 PM
WL-03070733 Labor Open 3 $0.00 Jan 19, 4:11 PM
WL-03070734 Expenses Open 1 $0.00 Jan 19, 4:11 PM
WL-03070735 Travel Open 155 $0.00 Jan 19, 4:11 PM
WL-03070736 Travel Open 155 $0.00 Jan 19, 4:11 PM
WL-03084678 Labor Open 0.016666666666667 $38.00 Jan 30, 9:34 AM

Details