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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337190 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 HOSPITAL OF CENTRAL CONNECTICUT NEW BRITAIN GENERAL CAMPUS — 100 GRAND ST, NEW BRITAIN CT, 06052

Jan 9, 2026 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (65 biz days early)
Active: 12 biz days
🕐 Clock stopped: Invoiced (Jan 28, 2026)
8d
▶ Clock Running
Status: Created
Jan 9 → Jan 22, 2026
8 business days (counted)
Running total: 8 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 22 → Jan 22, 2026
0 business days (counted)
Running total: 8 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 22 → Jan 27, 2026
3 business days (counted)
Running total: 11 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 27 → Jan 28, 2026
1 business day (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech Off Site
Jan 28 → Jan 28, 2026
0 business days (counted)
Running total: 12 of ? biz days used
Created: Jan 9, 2026 Invoiced: Jan 28, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 22 Created ▶ Running 8 8
Jan 22 → Jan 22 Assigned ▶ Running 0 8
Jan 22 → Jan 27 Scheduled ▶ Running 3 11
Jan 27 → Jan 28 Tech On Site ▶ Running 1 12
Jan 28 → Jan 28 Tech Off Site ▶ Running 0 12
Dispatch 11.1d
Coordinators 4.0d
Field Work 1.4d
Billing 1.5d
✓ SLA Met
Dispatch
11.1 days
Over SLA
Coordinators
4.0 days
Over SLA
Field Work
1.4 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Apr 30, 2026 Completed: Jan 28, 2026 (92 days early)
📅
11.5 days Total Age
⏱️
8.1d in Entered Longest Stage
🔄
8 transitions Status Changes
⚠️
14.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
8 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 8.1 days stuck in "Entered"
⏱️
Total Delay 14.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
8.1d / 0.5d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.4d / 1.0d SLA
Tech Off Site
0.0d / 2.0d SLA
Closed
3.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.4d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 mklose dispatch to Joe January 26th

🔧 Work Performed
Completed Installation of four Panda Warmers, scales and accessories. PBW26029930SA ,PBW26029933SA, PBW26029932SA, PBW26029931SA
🔍 Technician Findings
Completed Installation of four Panda Warmers, scales and accessories. PBW26029930SA,PBW26029933SA,PBW26029932SA,PBW26029931SA
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA IRES WARMER - PBW26029930SA,PBW26029933SA,PBW26029932SA,PBW26029931SA ASSY-LAU, PANDA IN-BED SCALE Finished: P312228L,P312236L,P312244L,P312229L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
4 PANDA WARMERS

Timeline

📋
Work Order Created Jan 9, 6:02 PM
Work Order: WO-01337190
Type: Installation
Priority: PC
⚠️ 8.7 business days
👷
▶
3 Technician Assigned Jan 22, 8:29 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Entered, Assigned
To: Assigned, Scheduled
Duration in Previous: 12d 14h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-26T15:00:00.000+0000
⏳ 3.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 26, 8:46 AM
Scheduled For: 2026-01-27T15:00:00.000+0000
💵
2x Expenses Added Jan 26, 4:28 PM
Type: Expenses
Status: Open
Qty: 1
🔧
▶
2 Status: Tech On Site Jan 27, 8:06 AM
Status: Tech On Site → 2x Labor Added
⏱️
2x Labor Added
Type: Labor, Travel
Status: Open
Qty: 2.75, 107
⏱️
Labor Added Jan 27, 5:55 PM
Type: Labor
Status: Open
Qty: 4
⏱️
2x Labor Added Jan 27, 6:07 PM
Type: Labor, Travel
Status: Open
Qty: 1, 63
🚗
Status: Tech Off Site by Joseph Nuovo Jan 27, 10:05 PM
From: Tech On Site
To: Tech Off Site
Duration in Previous: 13h 58m
✔️
Status: Completed by Joseph Nuovo Jan 27, 10:17 PM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
⏳ 3.2 business days
⏱️
▶
2 Labor Added Jan 30, 10:11 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 2d 11h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Feb 3, 12:18 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 2h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:14 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2h 55m
⏳ 2.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 1d 1h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 9:02 PM
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 8.1 business days (threshold: 4.0 business hours)
Exceeded by 7.6 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.1 business hours
Closed
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 27, 10:00 AM
Created
Jan 9, 6:02 PM
Invoice #
SM-253000

Work Details (8)

Name Type Status Qty Amount Date
WL-03079259 Expenses Open 1 $0.00 Jan 26, 4:28 PM
WL-03079260 Expenses Open 1 $0.01 Jan 26, 4:28 PM
WL-03079634 Labor Open 2.75 $100.00 Jan 27, 8:09 AM
WL-03079635 Travel Open 107 $0.00 Jan 27, 8:09 AM
WL-03080618 Labor Open 4 $720.00 Jan 27, 5:55 PM
WL-03080635 Labor Open 1 $0.00 Jan 27, 6:07 PM
WL-03080636 Travel Open 63 $0.00 Jan 27, 6:07 PM
WL-03084730 Labor Open 0.016666666666667 $38.00 Jan 30, 10:11 AM

Details