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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337191 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 Norwalk Hospital — 24 Stevens St, Norwalk CT, 06856

Jan 9, 2026 → Jan 28, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Apr 30, 2026
✓ SLA Met (64 biz days early)
Active: 13 biz days
🕐 Clock stopped: Invoiced (Jan 29, 2026)
1d
▶ Clock Running
Status: Created
Jan 9 → Jan 12, 2026
1 business day (counted)
Running total: 1 of ? biz days used
8d
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 23, 2026
8 business days (counted)
Running total: 9 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 23 → Jan 23, 2026
0 business days (counted)
Running total: 9 of ? biz days used
3d
▶ Clock Running
Status: Scheduled
Jan 23 → Jan 28, 2026
3 business days (counted)
Running total: 12 of ? biz days used
▶ Clock Running
Status: Tech On Site
Jan 28 → Jan 29, 2026
1 business day (counted)
Running total: 13 of ? biz days used
Created: Jan 9, 2026 Invoiced: Jan 29, 2026
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 9 → Jan 12 Created ▶ Running 1 1
Jan 12 → Jan 23 Ready for Scheduling ▶ Running 8 9
Jan 23 → Jan 23 Assigned ▶ Running 0 9
Jan 23 → Jan 28 Scheduled ▶ Running 3 12
Jan 28 → Jan 29 Tech On Site ▶ Running 1 13
Dispatch 4.1d
Coordinators 13.0d
Field Work 1.3d
Billing 1.5d
✓ SLA Met
Dispatch
4.1 days
Over SLA
Coordinators
13.0 days
Over SLA
Field Work
1.3 days
Over SLA
Billing
1.5 days
Over SLA
Created: Jan 9, 2026 Due: Apr 30, 2026 Completed: Jan 29, 2026 (91 days early)
📅
12.4 days Total Age
⏱️
9.0d in Ready for Scheduling Longest Stage
🔄
9 transitions Status Changes
⚠️
14.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
12 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Joseph Nuovo — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 27, 2026
Visit 2 Jan 28, 2026

AI Analysis

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Completed with significant delays
Invoiced • 54 days old
🚨
Primary Delay 9.0 days stuck in "Ready for Scheduling"
⏱️
Total Delay 14.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
1.1d / 0.5d SLA
Ready for Scheduling
9.0d / 1.0d SLA
Scheduled
4.0d / 2.0d SLA
Tech On Site
1.3d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
L2 Screening
3.0d / 1.0d SLA
L2 Review
0.3d
Ready to Bill
1.5d / 1.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

01/22/2026 Mklose dispatch to Joseph Jan 27th, weather permitting

🔧 Work Performed
Installation of Seven Panda Warmers and accessories completed.
🔍 Technician Findings
Installation of Seven Panda Warmers and accessories completed.
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): PANDA IRES WARMER - PBW26029924SA, PBW26029923SA, PBW26029925SA, PBW26029922SA, PBW26029927SA, PBW26029926SA, PBW26029921SA ASSY-LAU, PANDA IN-BED SCALE, Finished - P312241L, P312242L, P312243L, P312230L, P312231L, P312232L, P312233L *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📄 Description
GE Healthcare Giraffe & Panda Warmer Family (Panda IRes (Bedded), Panda Freestanding (Non-Bedded), Panda Wall Mount (Non-Bedded).
📞 Call Description
7 PANDA WARMERS

Timeline

📋
Work Order Created Jan 9, 6:03 PM
Work Order: WO-01337191
Type: Installation
Priority: PC
⏳ 1.7 business days
📅
Status: Ready for Scheduling by Shelby Robinson Jan 12, 9:50 AM
From: Entered
To: Ready for Scheduling
Duration in Previous: 2d 15h
⚠️ 9.0 business days
👷
▶
3 Technician Assigned Jan 23, 9:21 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Megan Klose
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 10d 23h, 0m
📅
Dispatch Scheduled by Megan Klose
Scheduled For: 2026-01-27T16:00:00.000+0000
⏳ 2.0 business days
📅
Dispatch Scheduled by Megan Klose Jan 26, 8:46 AM
Scheduled For: 2026-01-28T16:00:00.000+0000
💵
2x Expenses Added Jan 26, 4:31 PM
Type: Expenses
Status: Open
Qty: 1
⏳ 1.9 business days
📅
Dispatch Scheduled by Joseph Nuovo Jan 27, 10:21 PM
Scheduled For: 2026-01-27T17:00:00.000+0000
⏱️
4x Labor Added Jan 27, 10:26 PM
Type: Labor, Expenses
Status: Open
Qty: 2, 1, 1.5
🔧
Status: Tech On Site by Joseph Nuovo Jan 28, 8:15 AM
From: Scheduled
To: Tech On Site
Duration in Previous: 4d 22h
⏱️
Labor Added Jan 28, 10:07 AM
Type: Labor
Status: Open
Qty: 0.5
⏱️
4x Labor Added Jan 28, 8:58 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 5, 0.75, 1, 148
🚗
▶
2 Status: Tech Off Site Jan 28, 9:11 PM
Status: Tech Off Site → Status: Closed
🏁
Status: Closed by Joseph Nuovo
From: Completed
To: Closed
Duration in Previous: 0m
⏳ 2.3 business days
⏱️
▶
2 Labor Added Jan 30, 10:10 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 1d 13h
⏳ 3.0 business days
👀
Status: L2 Review by Sean Currie Feb 3, 12:26 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 4d 2h
📄
Status: Ready to Bill by Timothy Amburgey Feb 3, 3:14 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 2h 47m
⏳ 2.0 business days
📨
▶
2 Status: Invoice Pending Feb 4, 5:00 PM
Status: Invoice Pending → Invoice Created
🧾
Invoice Created
Invoice Number: SM-253000

Bottlenecks

Entered
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 4.9 business hours
Ready for Scheduling
Duration: 9.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business days
Scheduled
Duration: 4.0 business days (threshold: 2.0 business days)
Exceeded by 2.0 business days
Tech On Site
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.2 business hours
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
L2 Screening
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Ready to Bill
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.8 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Joseph Nuovo
Scheduled
Jan 27, 12:00 PM
Created
Jan 9, 6:03 PM
Invoice #
SM-253000

Work Details (12)

Name Type Status Qty Amount Date
WL-03079261 Expenses Open 1 $0.00 Jan 26, 4:31 PM
WL-03079262 Expenses Open 1 $235.30 Jan 26, 4:31 PM
WL-03081065 Labor Open 2 $360.00 Jan 27, 10:26 PM
WL-03081066 Labor Open 1 $100.00 Jan 27, 10:26 PM
WL-03081067 Labor Open 1.5 $0.00 Jan 27, 10:26 PM
WL-03081068 Expenses Open 1 $0.00 Jan 27, 10:26 PM
WL-03081290 Labor Open 0.5 $0.00 Jan 28, 10:07 AM
WL-03082656 Labor Open 5 $900.00 Jan 28, 8:58 PM
WL-03082657 Labor Open 0.75 $0.00 Jan 28, 8:58 PM
WL-03082658 Expenses Open 1 $0.00 Jan 28, 8:58 PM
WL-03082659 Travel Open 148 $0.00 Jan 28, 8:58 PM
WL-03084729 Labor Open 0.016666666666667 $38.00 Jan 30, 10:10 AM

Details