Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337194 ↗ ServiceMax

GE Healthcare FMI • Installation • PC

📍 NEWARK BETH ISRAEL MED CTR — 201 LYONS AVE NEWARK, NEWARK NJ, 07112

Jan 10, 2026 → Jan 10, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 9, 2026
✗ SLA Missed
Active: 0 biz days
🕐 Clock stopped: Invoiced (Jan 11, 2026)
▶ Clock Running
Status: Created
Jan 10 → Jan 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 10 → Jan 10, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 10 → Jan 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
▶ Clock Running
Status: Completed
Jan 11 → Jan 11, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 10, 2026 Invoiced: Jan 11, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 10 → Jan 10 Created ▶ Running 0 0
Jan 10 → Jan 10 Assigned ▶ Running 0 0
Jan 10 → Jan 11 Tech On Site ▶ Running 0 0
Jan 11 → Jan 11 Completed ▶ Running 0 0
Dispatch 2.0d
Billing 2.6d
✗ SLA Missed
Dispatch
2.0 days
Over SLA
Billing
2.6 days
Over SLA
Created: Jan 10, 2026 Due: Jan 9, 2026 Completed: Jan 11, 2026 (1 days late)
📅
0.0 days Total Age
⏱️
14.0d in Closed Longest Stage
🔄
8 transitions Status Changes
⚠️
15.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
2 visits On-Site Trips
👤
Self-Scheduled Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
👤 Self-scheduled by Carlos Puebla — scheduling delays attributed to technician, not coordinators
Visit 1 Jan 9, 2026
Visit 2 Jan 10, 2026

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 53 days old
🚨
Primary Delay 14.0 days stuck in "Closed"
⏱️
Total Delay 15.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
14.0d / 1.0d SLA
L2 Screening
2.0d / 1.0d SLA
L2 Review
0.1d
Ready to Bill
2.6d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA, TAB25491066SA, TAB25491067SA, TAB25491068SA, TAB25491071SA, TAB25491077SA, TAB25491078SA, TAB25491079SA, TAB25491081SA, TAB25491087SA, TAB25491091SA, TAB25491092SA, TAB25491064SA, TAB25491075SA, TAB25491085SA, TAB25491074SA, TAB25491069SA, TAB25491070SA, TAB25491072SA, TAB25491088SA Scale serial number(s): G311089M, G311188M, G311191M, G311097M, G311086M, G311098M, G311096M, G313037M, G313097M, G313098M, G313096M, G313100M, G313099M, G314379M, G313033M,G 314378M, G313035M, G31 3032M, G311203M, G311204M, G311189M, G311202M, G313086M, G311190M, G311193M, G311090M, G311199M, G311198M, G311087M, G311092M, G311091M, G311094M, G314568M, G314150M, G314156M, G314551M, G312250M, G314160M, G311088M See Shipment Notification with IPs and accessories attached to the EMSAR WO.
🔍 Technician Findings
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA,TAB25491066SA,TAB25491067SA,TAB25491068SA,TAB25491071SA,TAB25491077SA,TAB25491078SA,TAB25491079SA,TAB25491081SA,TAB25491087SA,TAB25491091SA,TAB25491092SA,TAB25491064SA,TAB25491075SA,TAB25491085SA,TAB25491074SA,TAB25491069SA,TAB25491070SA,TAB25491072SA,TAB25491088SA Scale serial number(s): G311089M,G311188M,G311191M,G311097M,G311086M,G311098M,G311096M,G313037M,G313097M,G313098M,G313096M,G313100M,G313099M,G313036M,G314379M,G313033M,G314378M,G313035M,G313032M,G311203M,G311204M,G311189M,G311202M,G313086M,G311190M,G311193M,G311090M,G311199M,G311198M,G311087M,G311092M,G311091M,G311094M,G314568M,G314150M,G314156M,G314551M,G312250M,G314160M,G311088M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
⚠️ Problem Description
"EMSAR FSE to Install primary unit(s) and any accessories included in the shipment notification* for the following serial number(s): TAB25491065SA,TAB25491066SA,TAB25491067SA,TAB25491068SA,TAB25491071SA,TAB25491077SA,TAB25491078SA,TAB25491079SA,TAB25491081SA,TAB25491087SA,TAB25491091SA,TAB25491092SA,TAB25491064SA,TAB25491075SA,TAB25491085SA,TAB25491074SA,TAB25491069SA,TAB25491070SA,TAB25491072SA,TAB25491088SA Scale serial number(s): G311089M,G311188M,G311191M,G311097M,G311086M,G311098M,G311096M,G313037M,G313097M,G313098M,G313096M,G313100M,G313099M,G313036M,G314379M,G313033M,G314378M,G313035M,G313032M,G311203M,G311204M,G311189M,G311202M,G313086M,G311190M,G311193M,G311090M,G311199M,G311198M,G311087M,G311092M,G311091M,G311094M,G314568M,G314150M,G314156M,G314551M,G312250M,G314160M,G311088M *See Shipment Notification with IPs and accessories attached to the EMSAR WO."
📞 Call Description
GEHC MIC Installation - 40 GOB - 40 BSPT

Timeline

📋
▶
3 Work Order Created Jan 10, 5:48 PM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Fady Messak
Technician: Carlos Puebla
👷
Status: Assigned by Fady Messak
From: Entered
To: Assigned
Duration in Previous: 2m
🔧
Status: Tech On Site by Carlos Puebla Jan 10, 6:28 PM
From: Assigned
To: Tech On Site
Duration in Previous: 37m
⏱️
7x Labor Added Jan 10, 6:37 PM
Type: Labor, Expenses, Travel
Status: Open
Qty: 0.5, 6.5, 1, 15
⏱️
Labor Added Jan 10, 7:12 PM
Type: Labor
Status: Open
Qty: 2
💵
▶
3 Expenses Added Jan 10, 7:25 PM
Expenses Added → Status: Completed → Status: Closed
✔️
Status: Completed by Carlos Puebla
From: Tech On Site
To: Completed
Duration in Previous: 57m
🏁
Status: Closed by Carlos Puebla
From: Completed
To: Closed
Duration in Previous: 1m
🚨 14.0 business days
⏱️
▶
2 Labor Added Jan 30, 10:09 AM
Labor Added → Status: L2 Screening
🔍
Status: L2 Screening by Timothy Amburgey
From: Closed
To: L2 Screening
Duration in Previous: 19d 14h
⏳ 2.0 business days
👀
Status: L2 Review by Sean Currie Feb 2, 12:55 PM
From: L2 Screening
To: L2 Review
Duration in Previous: 3d 2h
📄
Status: Ready to Bill by Timothy Amburgey Feb 2, 2:03 PM
From: L2 Review
To: Ready to Bill
Duration in Previous: 1h 7m
⏳ 3.0 business days
📨
Status: Invoice Pending by Timothy Amburgey Feb 4, 5:00 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2d 2h, 0m
⏳ 1.9 business days
🧾
Invoice Created Feb 5, 5:30 PM
Invoice Number: SM-253000

Bottlenecks

Closed
Duration: 14.0 business days (threshold: 1.0 business days)
Exceeded by 13.0 business days
L2 Screening
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Installation
Branch
N/A
Technician
Carlos Puebla
Scheduled
N/A
Created
Jan 10, 5:48 PM
Invoice #
SM-253000

Work Details (10)

Name Type Status Qty Amount Date
WL-03060828 Labor Open 0.5 $0.00 Jan 10, 6:37 PM
WL-03060829 Labor Open 6.5 $350.00 Jan 10, 6:37 PM
WL-03060830 Labor Open 0.5 $100.00 Jan 10, 6:37 PM
WL-03060831 Expenses Open 1 $0.00 Jan 10, 6:37 PM
WL-03060832 Expenses Open 1 $0.00 Jan 10, 6:37 PM
WL-03060833 Travel Open 15 $0.00 Jan 10, 6:37 PM
WL-03060834 Travel Open 15 $0.00 Jan 10, 6:37 PM
WL-03060850 Labor Open 2 $350.00 Jan 10, 7:12 PM
WL-03060853 Expenses Open 1 $0.00 Jan 10, 7:25 PM
WL-03084724 Labor Open 0.016666666666667 $38.00 Jan 30, 10:09 AM

Details