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Detailed work order timeline, KPIs, and analysis

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WO-01337252 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 12, 2026 → Feb 3, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 20, 2026
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Paused: 5 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 3, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸5d
⏸ Clock Paused
Status: Awaiting Parts
Jan 13 → Jan 21, 2026
5 business days (not counted)
8d
▶ Clock Running
Status: Reschedule
Jan 21 → Feb 2, 2026
8 business days (counted)
Running total: 9 of 5 biz days used
▶ Clock Running
Status: Completed
Feb 2 → Feb 3, 2026
1 business day (counted)
Running total: 10 of 5 biz days used
▶ Clock Running
Status: Assigned
Feb 3 → Feb 3, 2026
0 business days (counted)
Running total: 10 of 5 biz days used
Created: Jan 12, 2026 Completed: Feb 3, 2026
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (6 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0 / 5
Jan 12 → Jan 13 Ready for Scheduling ▶ Running 1 1 / 5
Jan 13 → Jan 21 Awaiting Parts ⏸ Paused 5 —
Jan 21 → Feb 2 Reschedule ▶ Running 8 9 / 5
Feb 2 → Feb 3 Completed ▶ Running 1 10 / 5
Feb 3 → Feb 3 Assigned ▶ Running 0 10 / 5
Dispatch 0.0d
Material Management 6.0d
Coordinators 11.9d
Field Work 1.1d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
6.0 days
Over SLA
Coordinators
11.9 days
Over SLA
Field Work
1.1 days
Over SLA
Billing
0.0 days
Created: Jan 12, 2026 Due: Jan 19, 2026 Completed: Feb 3, 2026 (14 days late)
📅
16.0 days Total Age
⏱️
9.0d in Reschedule Longest Stage
🔄
8 transitions Status Changes
⚠️
11.9d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 51 days old
🚨
Primary Delay 9.0 days stuck in "Reschedule"
⏱️
Total Delay 11.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Awaiting Parts
6.0d / 3.0d SLA
Reschedule
9.0d / 2.0d SLA
Completed
1.1d / 1.0d SLA
Assigned
0.9d / 0.5d SLA
Closed
1.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.14.26 PO received

🔧 Work Performed
batteries replaced returned back to service
🔍 Technician Findings
batteries replaced returned back to service
⚠️ Problem Description
Batteries needed Dessin, Yves
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Jan 12, 10:11 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
📦
▶
2 Parts Requested Jan 13, 10:48 AM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 1d 0h
⚠️ 6.0 business days
🔩
▶
2 2x Parts Added Jan 21, 10:46 AM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Davis
From: Awaiting Parts
To: Reschedule
Duration in Previous: 7d 23h
⚠️ 9.0 business days
⏱️
▶
2 Labor Added Feb 2, 6:31 PM
Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Reschedule
To: Completed
Duration in Previous: 12d 7h
👷
▶
2 Technician Assigned Feb 3, 8:32 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Completed
To: Assigned
Duration in Previous: 13h 58m
✔️
Status: Completed by Yves Dessin Feb 3, 3:20 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6h 48m, 0m
📄
▶
2 Status: Ready to Bill Feb 4, 11:07 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 3.0 business days
🧾
Invoice Created Feb 7, 12:56 PM
Invoice Number: SM-252958

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Awaiting Parts
Duration: 6.0 business days (threshold: 3.0 business days)
Exceeded by 3.0 business days
Reschedule
Duration: 9.0 business days (threshold: 2.0 business days)
Exceeded by 7.0 business days
Completed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Assigned
Duration: 6.8 business hours (threshold: 4.0 business hours)
Exceeded by 2.8 business hours
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 3.6 business hours

🔗 Related Artifacts

📦
Parts Order 00088155
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 12, 10:11 AM
Invoice #
SM-252958

Work Details (3)

Name Type Status Qty Amount Date
WL-03073095 Parts Open 2 $136.05 Jan 21, 10:46 AM
WL-03073096 Expenses Open 1 $0.00 Jan 21, 10:46 AM
WL-03088597 Labor Open 2 $190.00 Feb 2, 6:31 PM

Details