Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337317 ↗ ServiceMax

TORION USA • Repair • PC

📍 Torion USA — 530 Summit Point Drive, Henrietta NY, 14467

Jan 12, 2026 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 19, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
0d
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 12, 2026 Completed: Jan 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 12 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Field Work 0.0d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Field Work
0.0 days
Billing
0.5 days
Created: Jan 12, 2026 Due: Jan 19, 2026 Completed: Jan 12, 2026 (7 days early)
📅
0.0 days Total Age
⏱️
0.5d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 51 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Part sales
📄 Description
IDP3 SOLID TIP SEAL KIT

Timeline

📋
▶
4 Work Order Created Jan 12, 12:28 PM
Work Order Created → Parts Added → Technician Assigned → Status: Assigned
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 3m
💵
Expenses Added Jan 12, 12:36 PM
Type: Expenses
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 12, 12:42 PM
Status: Completed → Status: Closed
🏁
Status: Closed by Tami Dawe
From: Completed, Closed
To: Closed, Ready to Bill
Duration in Previous: 3m, 0m
📨
▶
3 Status: Invoice Pending Jan 12, 4:38 PM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created
Invoice Number: SM-251032

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
N/A
Technician
VPD Bench
Scheduled
N/A
Created
Jan 12, 12:28 PM
Invoice #
SM-251032

Work Details (2)

Name Type Status Qty Amount Date
WL-03061609 Parts Open 1 $184.00 Jan 12, 12:32 PM
WL-03061616 Expenses Open 1 $25.00 Jan 12, 12:36 PM

Details