Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337322 ↗ ServiceMax

THOR • Depot • PC

📍 THOR Photomedicine — THOR Photomedicine Inc 8375 Jumpers Hole Road Suite 110, Millersville MD, 21108

Jan 12, 2026 → Jan 12, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Jan 16, 2026
✓ SLA Met (4 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 12, 2026)
0d
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 12, 2026 Completed: Jan 12, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0
Jan 12 → Jan 12 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 1.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
1.7 days
Over SLA
Created: Jan 12, 2026 Due: Jan 16, 2026 Completed: Jan 12, 2026 (4 days early)
📅
0.0 days Total Age
⏱️
1.7d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
⚠️
0.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 51 days old
🚨
Primary Delay 1.7 days stuck in "Ready to Bill"
⏱️
Total Delay 0.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/12/26 MMcNamara

Problem Description    
Plastic cover on oral probe is cracked.

Technician Findings    
Plastic cover on oral probe is cracked.

Work Performed    
As per procedure, was able to remove the plastic cover with heat, but damaged the probe. Unit being sent back to the UK for repair work under RMA11958


 
🔧 Work Performed
Was able to remove the plastic cover with heat, but damaged the probe. Unit being sent back to the UK for repair work under RMA11958
🔍 Technician Findings
Plastic cover on oral probe is cracked.
⚠️ Problem Description
Plastic cover on oral probe is cracked.

Timeline

📋
▶
2 Work Order Created Jan 12, 12:39 PM
Work Order Created → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
👷
▶
2 Status: Assigned Jan 12, 12:50 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by MICHAEL MCNAMARA
Technician: a0hF00000068GXfIAM, Mike McNamara
⏱️
▶
3 Labor Added Jan 12, 1:00 PM
Labor Added → Status: Completed → Status: Ready to Bill
✔️
Status: Completed by MICHAEL MCNAMARA
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
📄
Status: Ready to Bill by MICHAEL MCNAMARA
From: Closed
To: Ready to Bill
Duration in Previous: 0m
📨
▶
2 Status: Invoice Pending Jan 13, 10:52 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 4.0 business days
🧾
Invoice Created Jan 16, 8:46 AM
Invoice Number: SM-251061

Bottlenecks

Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Depot
Branch
ERLA - PROD
Technician
Mike McNamara
Scheduled
N/A
Created
Jan 12, 12:39 PM
Invoice #
SM-251061

Work Details (2)

Name Type Status Qty Amount Date
WL-03061624 Expenses Open 1 $0.00 Jan 12, 12:39 PM
WL-03061641 Labor Open 1 $105.00 Jan 12, 1:00 PM

Details