Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337374 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 12, 2026 → Jan 17, 2026

✅ Completed

P5

SLA Clock

5 business days from creation · Target: Jan 20, 2026

✓ SLA Met (1 biz days early)

Active: 4 biz days

Budget: 5 biz days

🕐 Clock stopped: Completed (Jan 18, 2026)

SLA Target

▶ Clock Running

Status: Created

Jan 12 → Jan 12, 2026

0 business days (counted)

Running total: 0 of 5 biz days used

2d

▶ Clock Running

Status: Ready for Scheduling

Jan 12 → Jan 14, 2026

2 business days (counted)

Running total: 2 of 5 biz days used

2d

▶ Clock Running

Status: Assigned

Jan 14 → Jan 18, 2026

2 business days (counted)

Running total: 4 of 5 biz days used

Created: Jan 12, 2026 Completed: Jan 18, 2026

Business Days Used 4 / 5

0 5d budget

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 12 → Jan 12	Created	▶ Running	0	0 / 5
Jan 12 → Jan 14	Ready for Scheduling	▶ Running	2	2 / 5
Jan 14 → Jan 18	Assigned	▶ Running	2	4 / 5

Dispatch 0.0d

Coordinators 5.3d

✓ SLA Met

Dispatch
0.0 days

Coordinators
5.3 days
Over SLA

Created: Jan 12, 2026 Due: Jan 19, 2026 Completed: Jan 18, 2026 (1 days early)

📅

4.4 days Total Age

⏱️

2.9d in Assigned Longest Stage

🔄

6 transitions Status Changes

⚠️

3.8d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

5 lines Work Details

🚩

3 visits On-Site Trips

📋

Coordinator Scheduling

🚩

3 On-Site Visits

3 on-site visits — why were multiple trips needed?

Visit 1 Jan 12, 2026

Visit 2 Jan 14, 2026

Visit 3 Jan 17, 2026

AI Analysis

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Generating AI analysis...

Completed with minor delays

Invoiced • 51 days old

🚨

Primary Delay 2.9 days stuck in "Assigned"

⏱️

Total Delay 3.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Ready for Scheduling

2.4d / 1.0d SLA

Assigned

2.9d / 0.5d SLA

Completed

0.0d / 1.0d SLA

Closed

0.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 PO received
1/14/26 - TGifford; awaiting PO

🔧 Work Performed

                        Removed and replaced damaged rolling pin. Verified function. Stretcher returned in good working condition.                    

🔍 Technician Findings

                        The rolling pin on the right brake/steer pedal has snapped; replacement required.                    

⚠️ Problem Description

                        Brake/streer pedal not working.

Gifford, Torre                    

📄 Description

                        Stretcher                    

Timeline

📋

▶

2 Work Order Created Jan 12, 3:52 PM

Work Order Created → Status: Ready for Scheduling

📅

Status: Ready for Scheduling by Sherry Reich

From: Entered

To: Ready for Scheduling

Duration in Previous: 0m

⏳ 3.0 business days

⏱️

3x Labor Added Jan 14, 11:29 AM

Type: Labor, Parts

Status: Open

Qty: 8, 1.5

👷

▶

2 Technician Assigned Jan 14, 12:01 PM

Technician Assigned → Status: Assigned

👷

Status: Assigned by Abby Jinerson

From: Ready for Scheduling

To: Assigned

Duration in Previous: 1d 20h

⏳ 3.0 business days

⏱️

Labor Added Jan 16, 11:34 PM

Type: Labor

Status: Open

Qty: 0.41666666666667

⏱️

▶

3 Labor Added Jan 17, 7:33 PM

Labor Added → Status: Completed → Status: Closed

✔️

Status: Completed by Torre Gifford

From: Assigned

To: Completed

Duration in Previous: 3d 7h

🏁

Status: Closed by Torre Gifford

From: Completed

To: Closed

Duration in Previous: 1m

⏳ 0.0 business days

📄

▶

2 Status: Ready to Bill Jan 19, 12:34 PM

Status: Ready to Bill → Status: Invoiced

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 0m

🚨 31.0 business days

🧾

Invoice Created Mar 4, 8:00 AM

Invoice Number: SM-251630

Bottlenecks

Ready for Scheduling

Duration: 2.4 business days (threshold: 1.0 business days)

Exceeded by 1.4 business days

Assigned

Duration: 2.9 business days (threshold: 4.0 business hours)

Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P5

Type

Repair

Branch

N/A

Technician

Torre Gifford

Scheduled

N/A

Created

Jan 12, 3:52 PM

Invoice #

SM-251630

Work Details (5)

Name	Type	Status	Qty	Amount	Date
WL-03064574	Labor	Open	8	$0.00	Jan 14, 11:29 AM
WL-03064575	Labor	Open	1.5	$142.50	Jan 14, 11:29 AM
WL-03064576	Parts	Open	1	$0.00	Jan 14, 11:29 AM
WL-03069143	Labor	Open	0.41666666666667	$47.50	Jan 16, 11:34 PM
WL-03069407	Labor	Open	0.083333333333333	$0.00	Jan 17, 7:33 PM