Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337381 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 12, 2026 → Jan 17, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 20, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 18, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
2d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 18, 2026
2 business days (counted)
Running total: 4 of 5 biz days used
Created: Jan 12, 2026 Completed: Jan 18, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0 / 5
Jan 12 → Jan 14 Ready for Scheduling ▶ Running 2 2 / 5
Jan 14 → Jan 18 Assigned ▶ Running 2 4 / 5
Dispatch 0.0d
Coordinators 5.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.2 days
Over SLA
Created: Jan 12, 2026 Due: Jan 19, 2026 Completed: Jan 18, 2026 (1 days early)
📅
4.4 days Total Age
⏱️
2.9d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
3.7d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
18 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 12, 2026
Visit 2 Jan 17, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 51 days old
🚨
Primary Delay 2.9 days stuck in "Assigned"
⏱️
Total Delay 3.7 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.4d / 1.0d SLA
Assigned
2.9d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 PO recieved

*customer parts used; Separate WO being generated for batteries
🔧 Work Performed
Replaced missing power cord.
🔍 Technician Findings
Missing power cord; depleted. (batteries placed to separate WO)
⚠️ Problem Description
Missing power cord; Depleted batteries.(out-of-scope) Gifford, Torre
📄 Description
Med Surg Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 12, 4:03 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 14, 12:02 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 19h
⏳ 3.0 business days
⏱️
3x Labor Added Jan 16, 8:53 PM
Type: Labor, Parts
Status: Open
Qty: 0.91666666666667
⏳ 0.4 business days
💵
9x Expenses Added Jan 17, 9:16 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 0.083333333333333
💵
4x Expenses Added Jan 17, 9:24 PM
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 2x Expenses Added Jan 17, 10:29 PM
2x Expenses Added → Status: Completed
✔️
Status: Completed by Torre Gifford
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 3d 10h, 0m
⏳ 0.0 business days
📄
▶
2 Status: Ready to Bill Jan 19, 12:22 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⏳ 2.0 business days
🧾
Invoice Created Jan 21, 12:30 PM
Invoice Number: SM-251627

Bottlenecks

Ready for Scheduling
Duration: 2.4 business days (threshold: 1.0 business days)
Exceeded by 1.4 business days
Assigned
Duration: 2.9 business days (threshold: 4.0 business hours)
Exceeded by 2.4 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Torre Gifford
Scheduled
N/A
Created
Jan 12, 4:03 PM
Invoice #
SM-251627

Work Details (18)

Name Type Status Qty Amount Date
WL-03068961 Labor Open 0.91666666666667 $95.00 Jan 16, 8:53 PM
WL-03068962 Labor Open 1 $0.00 Jan 16, 8:53 PM
WL-03068963 Parts Open 1 $0.00 Jan 16, 8:53 PM
WL-03069446 Expenses Open 1 $0.00 Jan 17, 9:16 PM
WL-03069447 Expenses Open 1 $0.00 Jan 17, 9:16 PM
WL-03069448 Expenses Open 1 $0.00 Jan 17, 9:16 PM
WL-03069449 Expenses Open 1 $0.00 Jan 17, 9:16 PM
WL-03069451 Expenses Open 1 $0.00 Jan 17, 9:16 PM
WL-03069452 Expenses Open 1 $0.00 Jan 17, 9:16 PM
WL-03069450 Expenses Open 1 $0.00 Jan 17, 9:16 PM
WL-03069444 Labor Open 0.083333333333333 $0.00 Jan 17, 9:16 PM
WL-03069445 Expenses Open 1 $0.00 Jan 17, 9:16 PM
WL-03069453 Expenses Open 1 $0.00 Jan 17, 9:24 PM
WL-03069454 Expenses Open 1 $0.00 Jan 17, 9:24 PM
WL-03069455 Expenses Open 1 $0.00 Jan 17, 9:24 PM
WL-03069456 Expenses Open 1 $0.00 Jan 17, 9:24 PM
WL-03069495 Expenses Open 1 $0.00 Jan 17, 10:29 PM
WL-03069496 Expenses Open 1 $0.00 Jan 17, 10:29 PM

Details