Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337395 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Salem Hospital — 665 Winter Street SE, Salem OR, 97301

Jan 12, 2026 → Jan 14, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (11 biz days early)
Active: 2 biz days
🕐 Clock stopped: Completed (Jan 14, 2026)
2d
▶ Clock Running
Status: Created
Jan 12 → Jan 14, 2026
2 business days (counted)
Running total: 2 of ? biz days used
Created: Jan 12, 2026 Completed: Jan 14, 2026
Coordinators 2.3d
Billing 0.8d
✓ SLA Met
Coordinators
2.3 days
Over SLA
Billing
0.8 days
Created: Jan 12, 2026 Due: Dec 31, 2026 Completed: Jan 14, 2026 (351 days early)
📅
2.3 days Total Age
⏱️
5.5d in Closed Longest Stage
🔄
4 transitions Status Changes
⚠️
4.8d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 51 days old
🚨
Primary Delay 5.5 days stuck in "Closed"
⏱️
Total Delay 4.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
2.3d / 2.0d SLA
Closed
5.5d / 1.0d SLA
Ready to Bill
0.4d / 1.0d SLA
Invoice Pending
0.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

Credentialing

Timeline

📋
Work Order Created Jan 12, 4:33 PM
Work Order: WO-01337395
Type: CSOL Services
Priority: PSM
⏳ 2.9 business days
💵
3x Expenses Added Jan 14, 2:08 PM
Type: Expenses, Labor
Status: Open
Qty: 1, 2
✔️
Status: Completed by Michelle Evans Jan 14, 3:21 PM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 1d 22h, 0m
⚠️ 6.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 22, 11:27 AM
From: Closed
To: Ready to Bill
Duration in Previous: 7d 20h
📨
Status: Invoice Pending by Hannah Shaw Jan 22, 2:39 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 3h 12m
💰
▶
2 Status: Invoiced Jan 22, 5:55 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251918

Bottlenecks

Scheduled
Duration: 2.3 business days (threshold: 2.0 business days)
Exceeded by 2.4 business hours
Closed
Duration: 5.5 business days (threshold: 1.0 business days)
Exceeded by 4.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Michelle Evans
Scheduled
Jan 13, 8:00 AM
Created
Jan 12, 4:33 PM
Invoice #
SM-251918

Work Details (3)

Name Type Status Qty Amount Date
WL-03064865 Expenses Open 1 $599.00 Jan 14, 2:08 PM
WL-03064866 Expenses Open 1 $724.00 Jan 14, 2:08 PM
WL-03064869 Labor Open 2 $70.00 Jan 14, 2:08 PM

Details