Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337409 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Canyon Vista Medical Center — 5700 AZ-90, Sierra Vista AZ, 85635

Jan 12, 2026 → Jan 27, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 20, 2026
✗ SLA Missed (5 biz days late)
Active: 10 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 12 → Jan 12, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 12 → Jan 13, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
9d
▶ Clock Running
Status: Scheduled
Jan 13 → Jan 27, 2026
9 business days (counted)
Running total: 10 of 5 biz days used
Created: Jan 12, 2026 Completed: Jan 27, 2026
Business Days Used 10 / 5
0 5d budget +5d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 12 → Jan 12 Created ▶ Running 0 0 / 5
Jan 12 → Jan 13 Ready for Scheduling ▶ Running 1 1 / 5
Jan 13 → Jan 13 Assigned ▶ Running 0 1 / 5
Jan 13 → Jan 27 Scheduled ▶ Running 9 10 / 5
Dispatch 0.0d
Coordinators 11.2d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
11.2 days
Over SLA
Billing
0.0 days
Created: Jan 12, 2026 Due: Jan 19, 2026 Completed: Jan 27, 2026 (7 days late)
📅
10.2 days Total Age
⏱️
10.0d in Scheduled Longest Stage
🔄
5 transitions Status Changes
⚠️
8.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 51 days old
🚨
Primary Delay 10.0 days stuck in "Scheduled"
⏱️
Total Delay 8.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.2d / 1.0d SLA
Scheduled
10.0d / 2.0d SLA
Closed
1.4d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/21/26 CDempsey- Need to evaluate and quote repair. Tyler and Fernando to be onsite next week.

1.14.26 PO received

🔧 Work Performed
Evaluated Bed and Rest the pins in the footboard com port
🔍 Technician Findings
pins in the footboard com port needed to be reset to original position by straitening them
⚠️ Problem Description
Requested by GE: Bed is not going up or down, controls don’t work
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 12, 5:15 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
3 Technician Assigned Jan 13, 9:09 AM
Technician Assigned → Status: Assigned → Dispatch Scheduled
👷
Status: Assigned by Kaitlyn Kelch
From: Ready for Scheduling, Assigned
To: Assigned, Scheduled
Duration in Previous: 15h 53m, 0m
📅
Dispatch Scheduled by Kaitlyn Kelch
Scheduled For: 2026-01-26T15:00:00.000+0000
🚨 10.0 business days
⏱️
▶
2 Labor Added Jan 27, 3:39 PM
Labor Added → Status: Completed
✔️
Status: Completed by Fernando Lemos
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 14d 6h, 0m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 28, 4:53 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.9 business days
🧾
Invoice Created Jan 30, 9:16 PM
Invoice Number: SM-252461

Bottlenecks

Ready for Scheduling
Duration: 1.2 business days (threshold: 1.0 business days)
Exceeded by 1.7 business hours
Scheduled
Duration: 10.0 business days (threshold: 2.0 business days)
Exceeded by 8.0 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 3.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Tyler Bollman
Scheduled
Jan 26, 10:00 AM
Created
Jan 12, 5:15 PM
Invoice #
SM-252461

Work Details (1)

Name Type Status Qty Amount Date
WL-03080249 Labor Open 1 $95.00 Jan 27, 3:39 PM

Details