Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337474 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MARYVIEW MEDICAL CENTER — 3636 High Street, Portsmouth VA, 23707

Jan 13, 2026 → Feb 23, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 21, 2026
✗ SLA Missed (22 biz days late)
Active: 27 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 23, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 13 → Jan 15, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
25d
▶ Clock Running
Status: Assigned
Jan 15 → Feb 23, 2026
25 business days (counted)
Running total: 27 of 5 biz days used
Created: Jan 13, 2026 Completed: Feb 23, 2026
Business Days Used 27 / 5
0 5d budget +22d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0 / 5
Jan 13 → Jan 15 Ready for Scheduling ▶ Running 2 2 / 5
Jan 15 → Feb 23 Assigned ▶ Running 25 27 / 5
Dispatch 0.0d
Coordinators 28.4d
Field Work 0.1d
Billing 2.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
28.4 days
Over SLA
Field Work
0.1 days
Billing
2.0 days
Over SLA
Created: Jan 13, 2026 Due: Jan 20, 2026 Completed: Feb 23, 2026 (33 days late)
📅
28.0 days Total Age
⏱️
25.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
27.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🚩
3 visits On-Site Trips
📋
Coordinator Scheduling
🚩
3 On-Site Visits
3 on-site visits — why were multiple trips needed?
Visit 1 Jan 12, 2026
Visit 2 Jan 13, 2026
Visit 3 Jan 21, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 50 days old
🚨
Primary Delay 25.4 days stuck in "Assigned"
⏱️
Total Delay 27.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
25.4d / 0.5d SLA
Completed
0.1d / 1.0d SLA
Closed
1.1d / 1.0d SLA
Ready to Bill
2.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2/18 JJ: PO request sent to Joe Pringle, repair completed, waiting on PO

🔧 Work Performed
XC 1/12/26 Troubleshoot bed head raising and lowering position XC 1/13/26 Located parts and put PO in XC 1/21 Put in screws to tighten fowler link, ensured motor is operating properly XC 1/23/26 Bed is operating as it should, located the screws that fell out of the fowler link which was causing the head of the bed to not go up and down it does not need any additional parts XC 2/23 PO is attached
🔍 Technician Findings
Iso gear, fowler link, and fowler motor has to be replaced
⚠️ Problem Description
Xiraiyah Coston: Needs new iso gear, fowler motor, and fowler link
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 13, 10:05 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 15, 4:10 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 2d 6h
⏳ 2.0 business days
⏱️
Labor Added Jan 17, 6:54 PM
Type: Labor
Status: Open
Qty: 1
⏱️
Labor Added Jan 17, 8:05 PM
Type: Labor
Status: Open
Qty: 0.75
⏳ 2.0 business days
⏱️
3x Labor Added Jan 21, 11:03 PM
Type: Labor, Travel
Status: Open
Qty: 2.05, 0.45, 13
🚨 22.1 business days
✔️
Status: Completed by Xiraiyah Coston Feb 23, 10:10 AM
From: Assigned
To: Completed
Duration in Previous: 38d 18h
🏁
Status: Closed by Xiraiyah Coston Feb 23, 10:56 AM
From: Completed
To: Closed
Duration in Previous: 45m
📄
Status: Ready to Bill by Jennifer Johnson Feb 23, 7:26 PM
From: Closed
To: Ready to Bill
Duration in Previous: 8h 30m
⏳ 2.6 business days
📨
▶
2 Status: Invoice Pending Feb 25, 10:35 AM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Feb 26, 8:00 AM
Invoice Number: SM-254854

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 25.4 business days (threshold: 4.0 business hours)
Exceeded by 24.9 business days
Closed
Duration: 1.1 business days (threshold: 1.0 business days)
Exceeded by 0.4 business hours
Ready to Bill
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Xiraiyah Coston
Scheduled
N/A
Created
Jan 13, 10:05 AM
Invoice #
SM-254854

Work Details (5)

Name Type Status Qty Amount Date
WL-03069389 Labor Open 1 $95.00 Jan 17, 6:54 PM
WL-03069418 Labor Open 0.75 $71.25 Jan 17, 8:05 PM
WL-03074496 Labor Open 2.05 $213.75 Jan 21, 11:03 PM
WL-03074497 Labor Open 0.45 $0.00 Jan 21, 11:03 PM
WL-03074498 Travel Open 13 $0.00 Jan 21, 11:03 PM

Details