Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337561 ↗ ServiceMax

GE HEALTHCARE • Monthly Annuity • PSM

📍 GE Healthcare — 9900 Innovation Drive, Wauwatosa WI, 53226

Jan 13, 2026 → Jan 13, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (12 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 13, 2026)
0d
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 13, 2026 Completed: Jan 13, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 13 → Jan 13 Created ▶ Running 0 0
Jan 13 → Jan 13 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.0 days
Billing
0.3 days
Created: Jan 13, 2026 Due: Jan 15, 2026 Completed: Jan 13, 2026 (2 days early)
📅
0.0 days Total Age
⏱️
0.3d in Ready to Bill Longest Stage
🔄
5 transitions Status Changes
✅
On time Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed on schedule
Invoiced • 50 days old
✅
No Issues Work order progressed without significant delays

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
0.0d / 0.5d SLA
Closed
0.0d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
GE Healthcare Bed Services Annuity Invoice: January 2026 Full Service No Parts (FSNP) Invoice
🔍 Technician Findings
GE Healthcare Bed Services Annuity Invoice: January 2026 Full Service No Parts (FSNP) Invoice
⚠️ Problem Description
GE Healthcare Bed Services Annuity Invoice: January 2026 Full Service No Parts (FSNP) Invoice

Timeline

📋
▶
4 Work Order Created Jan 13, 12:56 PM
Work Order Created → Status: Assigned → Technician Assigned → Labor Added
👷
Status: Assigned by Jennifer Johnson
From: Entered
To: Assigned
Duration in Previous: 2m
👷
Technician Assigned by Jennifer Johnson
Technician: Jennifer Johnson
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 1
✔️
▶
2 Status: Completed Jan 13, 1:02 PM
Status: Completed → Status: Ready to Bill
📄
Status: Ready to Bill by Jennifer Johnson
From: Closed
To: Ready to Bill
Duration in Previous: 3m
📨
Status: Invoice Pending by Hannah Shaw Jan 13, 3:16 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 9m
💰
▶
2 Status: Invoiced Jan 13, 3:23 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-251100

Bottlenecks

✅ No bottlenecks detected

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Monthly Annuity
Branch
N/A
Technician
Jennifer Johnson
Scheduled
N/A
Created
Jan 13, 12:56 PM
Invoice #
SM-251100

Work Details (1)

Name Type Status Qty Amount Date
WL-03063141 Labor Open 1 $957.66 Jan 13, 1:01 PM

Details