Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (9 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 16, 2026)
▶ Clock Running
Status: Created
Jan 13 → Jan 13, 2026
0 business days (counted)
Running total: 0 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 13 → Jan 16, 2026
3 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 13, 2026Completed: Jan 16, 2026
Show SLA Clock Detail (2 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 13 → Jan 13
Created
▶ Running
0
0
Jan 13 → Jan 16
Assigned
▶ Running
3
3
Dispatch0.0d
Coordinators3.7d
Billing2.9d
✓ SLA Met
Dispatch
0.0 days
Coordinators
3.7 days
Over SLA
Billing
2.9 days
Over SLA
Created: Jan 13, 2026
Due: Apr 13, 2026
Completed: Jan 13, 2026 (90 days early)
📅
0.0 daysTotal Age
⏱️
3.7d in AssignedLongest Stage
🔄
5 transitionsStatus Changes
⚠️
3.4d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
2 visitsOn-Site Trips
📋
CoordinatorScheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1Jan 12, 2026
Visit 2Jan 13, 2026
AI Analysis
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Completed with minor delays
Invoiced • 50 days old
🚨
Primary Delay3.7 days stuck in "Assigned"
⏱️
Total Delay3.4 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
3.7d / 0.5d SLA
Closed
0.6d / 1.0d SLA
Ready to Bill
1.2d / 1.0d SLA
Invoice Pending
1.7d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
Building 11 new non-vs 7 range calibrate leaks. Solder class tube, body, top cap. Grind down excessive solder and solder on copper tube. Leak check leaks. Pump down leak and fill with 45 PSI of helium. pinch and cut copper tube. Solder pinch ends and install cap. Clean of leaks. Leaks are done and are ready for plating.
🔍Technician Findings
.
⚠️Problem Description
11 NEW NON-VS LEAKS, -7 RANGE
Timeline
📋
▶
3
Work Order Created Jan 13, 1:25 PM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Kim Pearson
Technician:a0hF0000002XLOrIAO, Tim Dinh
⏳4.0 business days
⏱️
▶
2
2x Labor Added Jan 16, 11:54 AM
2x Labor Added → Status: Completed
✔️
Status: Completed by Tim Dinh
From:Assigned, Completed
To:Completed, Closed
Duration in Previous:2d 22h, 0m
📄
Status: Ready to Bill by Hannah ShawJan 16, 5:02 PM
From:Closed
To:Ready to Bill
Duration in Previous:5h 6m
⏳1.9 business days
📨
Status: Invoice Pending by Hannah ShawJan 20, 1:44 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:3d 20h
💰
▶
2
Status: Invoiced Jan 21, 10:33 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-251735
Bottlenecks
Assigned
Duration: 3.7 business days (threshold: 4.0 business hours)
Exceeded by 3.2 business days
Ready to Bill
Duration: 1.2 business days (threshold: 1.0 business days)