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Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337635 ↗ ServiceMax

HIGI LLC • Monthly Annuity • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Jan 13, 2026 → Jan 1, 2026

✅ Completed

P4

SLA Clock

4 business days from creation · Target: Jan 20, 2026

✓ SLA Met (2 biz days early)

Active: 2 biz days

Budget: 4 biz days

🕐 Clock stopped: Completed (Jan 15, 2026)

SLA Target

▶ Clock Running

Status: Created

Jan 13 → Jan 13, 2026

0 business days (counted)

Running total: 0 of 4 biz days used

2d

▶ Clock Running

Status: Assigned

Jan 13 → Jan 15, 2026

2 business days (counted)

Running total: 2 of 4 biz days used

▶ Clock Running

Status: Closed

Jan 15 → Jan 15, 2026

0 business days (counted)

Running total: 2 of 4 biz days used

Created: Jan 13, 2026 Completed: Jan 15, 2026

Business Days Used 2 / 4

0 4d budget

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 13 → Jan 13	Created	▶ Running	0	0 / 4
Jan 13 → Jan 15	Assigned	▶ Running	2	2 / 4
Jan 15 → Jan 15	Closed	▶ Running	0	2 / 4

Dispatch 0.0d

Coordinators 1.5d

Field Work 0.0d

Billing 2.1d

✓ SLA Met

Dispatch
0.0 days

Coordinators
1.5 days
Over SLA

Field Work
0.0 days

Billing
2.1 days
Over SLA

Created: Jan 13, 2026 Due: Jan 19, 2026 Completed: Jan 1, 2026 (18 days early)

📅

0.0 days Total Age

⏱️

2.0d in Ready to Bill Longest Stage

🔄

10 transitions Status Changes

⚠️

2.0d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

2 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 50 days old

🚨

Primary Delay 2.0 days stuck in "Ready to Bill"

⏱️

Total Delay 2.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

1.5d / 0.5d SLA

Closed

0.0d / 1.0d SLA

Completed

0.0d / 1.0d SLA

Ready to Bill

2.1d / 1.0d SLA

Billing Review

0.1d / 2.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 hshaw - incorrect pricing for Connectivity, it should be $15.75
3,461 kiosks deployed in the field
Optconnect Devices: 596


Higi Service Contract Rev 3: $139,201.42
800.003 Connectivity Rev 2 report: $9,387.00
Q1 2025 Monthly bonus metric +$?

🔧 Work Performed

                        Annuity January 2026
Reported findings to Higi from Reconciliation 
# kiosks deployed in the field.
Optconnect Devices: #                    

🔍 Technician Findings

                        Reconciled with Higi's Deployment report                    

⚠️ Problem Description

                        January 2026 Service and Connectivity work order                    

Timeline

📋

▶

2 Work Order Created Jan 13, 2:59 PM

Work Order Created → Status: Assigned

👷

Status: Assigned by Nicole Floyd

From: Entered

To: Assigned

Duration in Previous: 0m

⏳ 2.0 business days

⏱️

2x Labor Added Jan 14, 6:51 PM

Type: Labor

Status: Open

Qty: 3461, 596

🏁

Status: Closed by Nicole Floyd Jan 14, 7:02 PM

From: Assigned

To: Closed

Duration in Previous: 1d 4h

✔️

▶

2 Status: Completed Jan 14, 7:11 PM

Status: Completed → Status: Ready to Bill

📄

Status: Ready to Bill by Nicole Floyd

From: Completed

To: Ready to Bill

Duration in Previous: 1m

⏳ 2.6 business days

💵

Status: Billing Review by Hannah Shaw Jan 16, 6:01 PM

From: Ready to Bill

To: Billing Review

Duration in Previous: 1d 22h

📄

Status: Ready to Bill by Nicole Floyd Jan 16, 6:11 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 10m

💵

Status: Billing Review by Hannah Shaw Jan 16, 6:23 PM

From: Ready to Bill

To: Billing Review

Duration in Previous: 11m

📄

Status: Ready to Bill by Nicole Floyd Jan 16, 6:47 PM

From: Billing Review

To: Ready to Bill

Duration in Previous: 24m

⏳ 0.7 business days

📨

Status: Invoice Pending by Hannah Shaw Jan 19, 9:41 AM

From: Ready to Bill

To: Invoice Pending

Duration in Previous: 2d 14h

💰

▶

2 Status: Invoiced Jan 19, 9:56 AM

Status: Invoiced → Invoice Created

🧾

Invoice Created

Invoice Number: SM-251596

Bottlenecks

Assigned

Duration: 1.5 business days (threshold: 4.0 business hours)

Exceeded by 1.0 business days

Ready to Bill

Duration: 2.0 business days (threshold: 1.0 business days)

Exceeded by 1.0 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P4

Type

Monthly Annuity

Branch

N/A

Technician

Nicole Floyd

Scheduled

N/A

Created

Jan 13, 2:59 PM

Invoice #

SM-251596

Work Details (2)

Name	Type	Status	Qty	Amount	Date
WL-03065369	Labor	Open	3461	$139,201.42	Jan 14, 6:51 PM
WL-03065370	Labor	Open	596	$9,387.00	Jan 14, 6:51 PM