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← WO Overview

WO-01337717 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 14, 2026 → Feb 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (10 biz days late)
Active: 15 biz days
Paused: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
⏸4d
⏸ Clock Paused
Status: Awaiting Parts
Jan 14 → Jan 21, 2026
4 business days (not counted)
15d
▶ Clock Running
Status: Assigned
Jan 21 → Feb 11, 2026
15 business days (counted)
Running total: 15 of 5 biz days used
Created: Jan 14, 2026 Completed: Feb 11, 2026
Business Days Used 15 / 5
0 5d budget +10d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 5
Jan 14 → Jan 14 Ready for Scheduling ▶ Running 0 0 / 5
Jan 14 → Jan 21 Awaiting Parts ⏸ Paused 4 —
Jan 21 → Feb 11 Assigned ▶ Running 15 15 / 5
Dispatch 0.0d
Material Management 4.1d
Coordinators 15.8d
Billing 0.8d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.1 days
Over SLA
Coordinators
15.8 days
Over SLA
Billing
0.8 days
Created: Jan 14, 2026 Due: Jan 21, 2026 Completed: Feb 11, 2026 (20 days late)
📅
19.3 days Total Age
⏱️
14.8d in Assigned Longest Stage
🔄
8 transitions Status Changes
⚠️
17.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
7 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 14, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Completed with significant delays
Invoiced • 49 days old
🚨
Primary Delay 14.8 days stuck in "Assigned"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Awaiting Parts
4.1d / 3.0d SLA
Assigned
14.8d / 0.5d SLA
Closed
3.8d / 1.0d SLA
WO Correction Needed
0.8d
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

2.13.26 hshaw - incorrect PO. SN# & Control# don't match to WO.

🔧 Work Performed
replaced fowler assembly and CPR Isolator tested bed functions and returned bed to service
🔍 Technician Findings
trouble shoot bed /replaced CPR isolator /Fowler section needed /created PO 1/14/26 Y.D
⚠️ Problem Description
Yves Dessin: cpr isolator inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 14, 9:33 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 1m
⏱️
▶
3 3x Labor Added Jan 14, 6:21 PM
3x Labor Added → Parts Requested → Status: Awaiting Parts
📦
Parts Requested
Order: 00088308
Status: Closed
📦
Status: Awaiting Parts by Yves Dessin
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 8h 50m
⏳ 4.7 business days
👷
▶
2 Technician Assigned Jan 21, 3:38 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Awaiting Parts
To: Assigned
Duration in Previous: 6d 21h
🚨 15.0 business days
🔩
▶
2 Parts Added Feb 10, 3:38 PM
Parts Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
2x Labor Added Feb 10, 9:30 PM
Type: Labor
Status: Open
Qty: 1, 4
✔️
Status: Completed by Kenneth Lancara Feb 10, 9:38 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 20d 6h, 0m
⏳ 2.5 business days
✏️
Status: WO Correction Needed by Hannah Shaw Feb 13, 1:21 AM
From: Closed
To: WO Correction Needed
Duration in Previous: 2d 3h
🏁
Status: Closed by Yves Dessin Feb 13, 7:33 AM
From: WO Correction Needed
To: Closed
Duration in Previous: 6h 12m
⏳ 1.0 business days
📄
▶
2 Status: Ready to Bill Feb 16, 1:15 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 0m
⚠️ 9.0 business days
🧾
Invoice Created Feb 27, 1:33 PM
Invoice Number: SM-254045

Bottlenecks

Awaiting Parts
Duration: 4.1 business days (threshold: 3.0 business days)
Exceeded by 1.1 business days
Assigned
Duration: 14.8 business days (threshold: 4.0 business hours)
Exceeded by 14.3 business days
Closed
Duration: 2.8 business days (threshold: 1.0 business days)
Exceeded by 1.8 business days

🔗 Related Artifacts

📦
Parts Order 00088308
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 14, 9:33 AM
Invoice #
SM-254045

Work Details (7)

Name Type Status Qty Amount Date
WL-03065330 Labor Open 1 $0.00 Jan 14, 6:21 PM
WL-03065331 Labor Open 1 $95.00 Jan 14, 6:21 PM
WL-03065332 Parts Open 1 $10.78 Jan 14, 6:21 PM
WL-03099460 Parts Open 1 $491.44 Feb 10, 3:38 PM
WL-03099472 Expenses Open 1 $0.00 Feb 10, 3:40 PM
WL-03100338 Labor Open 1 $0.00 Feb 10, 9:30 PM
WL-03100339 Labor Open 4 $380.00 Feb 10, 9:30 PM

Details