1/28/2026 Evaluated for PM/Repair (Not). Spec-tube offset -10000008/-10000008. Test port 2.41 x 10-1. Covers damaged. Input power module loose and damaged. Overhaul needed.
2/2/2026 Removed vacuum system and cleaned, removed DS42 and installed new mechanical pump, cleaned inside of unit, replaced internal fan and replaced input power module.
2/4/2026 Got new exchange spec-tube, installed and restarted. Perform fine test procedure,
record parameter. MDL/Helium Stability N/A Unit leak check ok
replaced leaking block vent valve, fore line bellow. shut off unit, pack it up, ship unit back to customer.
🔍Technician Findings
Bad spectrometer, Bad DS402 mechanical pump.
⚠️Problem Description
Note
08.01.2026 08:12:13 WF-BATCH
Agent: PIERCEB Timestamp: 2026-01-08 07:12:06
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004262.
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802.
Filaments Defective.
📄Description
VS PR02 Portable Leak Detector
📞Call Description
VPD Bench Repair Trade
Timeline
📋
▶
3
Work Order Created Jan 14, 9:55 AM
Work Order Created → Status: Assigned → Technician Assigned
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
🚨10.0 business days
🔧
Status: Tech On Site by Charles SellonJan 28, 1:22 PM
From:Assigned
To:Tech On Site
Duration in Previous:14d 3h
⏱️
Labor Added Jan 28, 2:32 PM
Type:Labor
Status:Open
Qty:1
⚠️5.0 business days
⏱️
8x Labor Added Feb 3, 10:01 AM
Type:Labor, Parts
Status:Open
Qty:5, 1, 2
🔩
Parts Added Feb 4, 9:42 AM
Type:Parts
Status:Open
Qty:1
⏱️
2x Labor Added Feb 4, 2:50 PM
Type:Labor, Parts
Status:Open
Qty:4, 1
👷
▶
2
Technician Assigned Feb 4, 3:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Kim Pearson
From:Tech On Site
To:Assigned
Duration in Previous:7d 1h
⚠️7.0 business days
🔧
Status: Tech On Site by Charles SellonFeb 12, 11:40 AM
From:Assigned
To:Tech On Site
Duration in Previous:7d 20h
⏳2.0 business days
🔩
2x Parts Added Feb 13, 12:29 PM
Type:Parts
Status:Open
Qty:2, 1
✔️
Status: Completed by Minh HuynhFeb 13, 12:36 PM
From:Tech On Site
To:Completed
Duration in Previous:1d 0h
🏁
Status: Closed by Minh HuynhFeb 13, 12:41 PM
From:Completed
To:Closed
Duration in Previous:5m
⏳1.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARAFeb 16, 10:04 AM
From:Closed
To:Ready to Bill
Duration in Previous:2d 21h
⏳1.0 business days
💵
▶
2
Status: Billing Review Feb 17, 9:26 PM
Status: Billing Review → Status: Ready to Bill
📄
Status: Ready to Bill by Hannah Shaw
From:Billing Review
To:Ready to Bill
Duration in Previous:1m
📨
Status: Invoice Pending by Hannah ShawFeb 17, 9:35 PM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:8m
⚠️5.5 business days
💰
▶
2
Status: Invoiced Feb 25, 1:29 AM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number:SM-254235
Bottlenecks
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Tech On Site
Duration: 5.7 business days (threshold: 1.0 business days)
Exceeded by 4.7 business days
Assigned
Duration: 6.5 business days (threshold: 4.0 business hours)
Exceeded by 6.0 business days
Tech On Site
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.3 business hours
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours
Invoice Pending
Duration: 5.8 business days (threshold: 2.0 business days)