Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337724 ↗ ServiceMax

GE HEALTHCARE • Evaluation • P5

📍 Twin County Regional Healthcare — 200 Hospital Drive, Galax VA, 24333

Jan 14, 2026 → Jan 15, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 1 of 5 biz days used
Created: Jan 14, 2026 Completed: Jan 15, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 5
Jan 14 → Jan 15 Assigned ▶ Running 1 1 / 5
Jan 15 → Jan 15 Tech On Site ▶ Running 0 1 / 5
Dispatch 0.1d
Coordinators 2.0d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.0 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 14, 2026 Due: Jan 21, 2026 Completed: Jan 15, 2026 (6 days early)
📅
2.0 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
1.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
5 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 49 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 1.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Tech On Site
0.0d / 1.0d SLA
Closed
0.4d / 1.0d SLA
Billing Review
0.3d / 2.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/15 JJ: Assessment/walk through of facility for start up

1.15.26 hshaw - moved WO to BR, missing PO. chat BAlvarez

🔧 Work Performed
Assessment of repair services
🔍 Technician Findings
Assessment of repair services
⚠️ Problem Description
Assessment of repair services - TBD

Timeline

📋
Work Order Created Jan 14, 9:57 AM
Work Order: WO-01337724
Type: Evaluation
Priority: P5
👷
▶
2 Technician Assigned Jan 14, 10:53 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 56m
⏱️
5x Labor Added Jan 14, 6:20 PM
Type: Labor, Travel
Status: Open
Qty: 2.6666666666667, 5.0833333333333, 0.5, 152, 10
🔧
▶
2 Status: Tech On Site Jan 15, 6:42 AM
Status: Tech On Site → Status: Completed
✔️
Status: Completed by MICHAEL SWINGLE
From: Tech On Site, Completed
To: Completed, Closed
Duration in Previous: 1m, 0m
💵
Status: Billing Review by Hannah Shaw Jan 15, 10:09 AM
From: Closed
To: Billing Review
Duration in Previous: 3h 24m
📄
▶
2 Status: Ready to Bill Jan 15, 12:42 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Jan 16, 8:19 PM
Invoice Number: SM-251242

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Evaluation
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 14, 9:57 AM
Invoice #
SM-251242

Work Details (5)

Name Type Status Qty Amount Date
WL-03065325 Labor Open 2.6666666666667 $0.00 Jan 14, 6:20 PM
WL-03065326 Labor Open 5.0833333333333 $0.00 Jan 14, 6:20 PM
WL-03065327 Labor Open 0.5 $0.00 Jan 14, 6:20 PM
WL-03065328 Travel Open 152 $0.00 Jan 14, 6:20 PM
WL-03065329 Travel Open 10 $0.00 Jan 14, 6:20 PM

Details