Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337726 ↗ ServiceMax

GE HEALTHCARE • Evaluation • P5

📍 Wythe County Community Hospital — 600 West Ridge Road, Wytheville VA, 24382

Jan 14, 2026 → Jan 15, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✓ SLA Met (4 biz days early)
Active: 1 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
Created: Jan 14, 2026 Completed: Jan 15, 2026
Business Days Used 1 / 5
0 5d budget
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 5
Jan 14 → Jan 15 Assigned ▶ Running 1 1 / 5
Dispatch 0.1d
Coordinators 2.0d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
0.1 days
Coordinators
2.0 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 14, 2026 Due: Jan 31, 2026 Completed: Jan 15, 2026 (16 days early)
📅
2.0 days Total Age
⏱️
2.0d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
1.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 49 days old
🚨
Primary Delay 2.0 days stuck in "Assigned"
⏱️
Total Delay 1.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.1d / 0.5d SLA
Assigned
2.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.4d / 1.0d SLA
Ready to Bill
0.2d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Assessment of repair services
🔍 Technician Findings
Assessment of repair services
⚠️ Problem Description
Assessment of repair services - TBD

Timeline

📋
Work Order Created Jan 14, 10:02 AM
Work Order: WO-01337726
Type: Evaluation
Priority: P5
👷
▶
2 Technician Assigned Jan 14, 10:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Brandi Alvarez
From: Entered
To: Assigned
Duration in Previous: 52m
⏳ 2.0 business days
⏱️
2x Labor Added Jan 15, 3:52 PM
Type: Labor
Status: Open
Qty: 2, 0.5
🚗
▶
3 Travel Added Jan 15, 4:03 PM
Travel Added → Status: Completed → Status: Closed
✔️
Status: Completed by MICHAEL SWINGLE
From: Assigned
To: Completed
Duration in Previous: 1d 5h
🏁
Status: Closed by MICHAEL SWINGLE
From: Completed
To: Closed
Duration in Previous: 1m
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 2:28 PM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 23m
📨
Status: Invoice Pending by Hannah Shaw Jan 16, 4:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 57m
💰
Status: Invoiced by Hannah Shaw Jan 16, 5:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 40m
🧾
Invoice Created Jan 16, 8:19 PM
Invoice Number: SM-251580

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Closed
Duration: 1.4 business days (threshold: 1.0 business days)
Exceeded by 2.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Evaluation
Branch
N/A
Technician
Michael Swingle
Scheduled
N/A
Created
Jan 14, 10:02 AM
Invoice #
SM-251580

Work Details (3)

Name Type Status Qty Amount Date
WL-03066708 Labor Open 2 $0.00 Jan 15, 3:52 PM
WL-03066709 Labor Open 0.5 $0.00 Jan 15, 3:52 PM
WL-03066737 Travel Open 30 $0.00 Jan 15, 4:03 PM

Details