Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337743 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS MEMORIAL REGIONAL MEDICAL CENTER — 8260 Atlee Road, Merchanicsville VA, 23116

Jan 14, 2026 → Jan 21, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✓ SLA Met (1 biz days early)
Active: 4 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
1d
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
3d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 21, 2026
3 business days (counted)
Running total: 4 of 5 biz days used
Created: Jan 14, 2026 Completed: Jan 21, 2026
Business Days Used 4 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 5
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1 / 5
Jan 15 → Jan 21 Assigned ▶ Running 3 4 / 5
Dispatch 0.0d
Coordinators 5.1d
Billing 0.5d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.1 days
Over SLA
Billing
0.5 days
Created: Jan 14, 2026 Due: Jan 21, 2026 Completed: Jan 21, 2026 (on time)
📅
5.0 days Total Age
⏱️
3.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
4.5d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 49 days old
🚨
Primary Delay 3.1 days stuck in "Assigned"
⏱️
Total Delay 4.5 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
2.0d / 1.0d SLA
Assigned
3.1d / 0.5d SLA
Closed
1.8d / 1.0d SLA
Ready to Bill
0.5d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/16/26 - unit to be replaced by GE
🔧 Work Performed
Bed sent to Bio Med to complete the repair.
🔍 Technician Findings
Hercules issue( GE repair)
⚠️ Problem Description
Torre Gifford: Hercules issue.

Timeline

📋
▶
2 Work Order Created Jan 14, 10:46 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 15, 5:57 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 7h
⏳ 1.8 business days
⏱️
Labor Added Jan 16, 9:15 PM
Type: Labor
Status: Open
Qty: 0.5
⏳ 1.3 business days
👷
Technician Assigned by Mark Franks Jan 20, 11:35 AM
Technician: Jon Sanchez
⏳ 2.0 business days
✔️
Status: Completed by Mark Franks Jan 21, 12:24 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 5d 18h, 0m
⏳ 2.0 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 22, 2:04 PM
From: Closed
To: Ready to Bill
Duration in Previous: 1d 1h
📨
▶
2 Status: Invoice Pending Jan 22, 5:47 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 4m
🧾
Invoice Created Jan 23, 8:00 AM
Invoice Number: SM-251933

Bottlenecks

Ready for Scheduling
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 3.1 business days (threshold: 4.0 business hours)
Exceeded by 2.6 business days
Closed
Duration: 1.8 business days (threshold: 1.0 business days)
Exceeded by 6.6 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Jon Sanchez
Scheduled
N/A
Created
Jan 14, 10:46 AM
Invoice #
SM-251933

Work Details (1)

Name Type Status Qty Amount Date
WL-03069018 Labor Open 0.5 $0.00 Jan 16, 9:15 PM

Details