📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805
Jan 14, 2026 → Feb 10, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✗ SLA Missed
Active: 4 biz days
Paused: 14 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
4d
▶ Clock Running
Status: Assigned
Jan 14 → Jan 21, 2026
4 business days (counted)
Running total: 4 of 5 biz days used
⏸14d
⏸ Clock Paused
Status: Awaiting Parts
Jan 21 → Feb 10, 2026
14 business days (not counted)
▶ Clock Running
Status: Reschedule
Feb 10 → Feb 10, 2026
0 business days (counted)
Running total: 4 of 5 biz days used
Created: Jan 14, 2026Completed: Feb 10, 2026
Business Days Used4 / 5
05d budget
Show SLA Clock Detail (5 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 14 → Jan 14
Created
▶ Running
0
0 / 5
Jan 14 → Jan 14
Ready for Scheduling
▶ Running
0
0 / 5
Jan 14 → Jan 21
Assigned
▶ Running
4
4 / 5
Jan 21 → Feb 10
Awaiting Parts
⏸ Paused
14
—
Feb 10 → Feb 10
Reschedule
▶ Running
0
4 / 5
Dispatch0.0d
Material Management14.1d
Coordinators5.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
14.1 days
Over SLA
Coordinators
5.0 days
Over SLA
Billing
0.0 days
Created: Jan 14, 2026
Due: Jan 21, 2026
Completed: Feb 10, 2026 (19 days late)
📅
19.0 daysTotal Age
⏱️
14.1d in Awaiting PartsLongest Stage
🔄
6 transitionsStatus Changes
⚠️
17.8d overTotal Delay
📦
1 orders, 0 quotesParts & Quotes
📝
3 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
Powered by OpenAI
Generating AI analysis...
Completed with significant delays
Invoiced • 49 days old
🚨
Primary Delay14.1 days stuck in "Awaiting Parts"
⏱️
Total Delay17.8 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
4.9d / 0.5d SLA
Awaiting Parts
14.1d / 3.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
01/23/2026 SRobinson- Per Sean Dixon, he is not the correct POC. Stated it may be for Shawn Duncan. Advised a account manager. Case 00561744.
🔧Work Performed
cpu replaced and installed
ran all functional test
returned bed back to service
🔍Technician Findings
CPU NEEDED
⚠️Problem Description
cpu inop
📄Description
Bed, Electric
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Feb 5, 2026
To: sean.dixon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337754Location: Southside Regional Medical CenterAddress: 200 Medical Park Blvd Petersburg, VA 23805Device: 3005 S3 070101251Problem Description: foot section/cpu inopWe are worki
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 29, 2026
To: sean.dixon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337754Location: Southside Regional Medical CenterAddress: 200 Medical Park Blvd Petersburg, VA 23805Device: 3005 S3 070101251Problem Description: foot section/cpu inopWe are worki
📧
Email: Update: Awaiting Parts for Your Work Order
Completed Jan 22, 2026
To: sean.dixon@gehealthcare.com
CC:
BCC:
Attachment: --none--
Subject: Update: Awaiting Parts for Your Work Order
Body:
Dear Customer,Thank you for choosing EMSAR for your service needs.We are currently awaiting the parts necessary to complete the work for your device.Work Order #: WO-01337754Location: Southside Regional Medical Center - ActiveAddress: 200 Medical Park Blvd Petersburg, VA 23805Device: 3005 S3 070101251Problem Description: error 304 ft rt siderail
PDF
Quote for PO Request WO-01337754
Jan 21, 2026
PDF
GE Healthcare PO# 4010579874HTM Revision 0
Feb 10, 2026
Timeline
📋
▶
2
Work Order Created Jan 14, 11:07 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 14, 11:38 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From:Ready for Scheduling
To:Assigned
Duration in Previous:31m
⚠️5.0 business days
📦
▶
2
Parts Requested Jan 21, 5:49 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From:Assigned
To:Awaiting Parts
Duration in Previous:7d 6h
⚠️6.8 business days
🔩
Parts Added Jan 29, 11:21 AM
Type:Parts
Status:Open
Qty:1
⏱️
Labor Added Jan 29, 11:38 AM
Type:Labor
Status:Open
Qty:4
⚠️9.0 business days
💵
▶
2
Expenses Added Feb 10, 3:30 PM
Expenses Added → Status: Reschedule
🔄
Status: Reschedule by Yves Dessin
From:Awaiting Parts, Reschedule, Completed
To:Reschedule, Completed, Closed
Duration in Previous:19d 21h, 0m
⏳3.1 business days
📄
▶
2
Status: Ready to Bill Feb 13, 1:04 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:1m
⏳1.0 business days
🧾
Invoice Created Feb 16, 8:10 AM
Invoice Number:SM-253788
Bottlenecks
Assigned
Duration: 4.9 business days (threshold: 4.0 business hours)
Exceeded by 4.4 business days
Awaiting Parts
Duration: 14.1 business days (threshold: 3.0 business days)
Exceeded by 11.1 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)