📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805
Jan 14, 2026 → Feb 24, 2026
✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (22 biz days late)
Active: 27 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 24, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
27d
▶ Clock Running
Status: Assigned
Jan 14 → Feb 24, 2026
27 business days (counted)
Running total: 27 of 5 biz days used
Created: Jan 14, 2026Completed: Feb 24, 2026
Business Days Used27 / 5
05d budget+22d over
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 14 → Jan 14
Created
▶ Running
0
0 / 5
Jan 14 → Jan 14
Ready for Scheduling
▶ Running
0
0 / 5
Jan 14 → Feb 24
Assigned
▶ Running
27
27 / 5
Dispatch0.0d
Coordinators27.8d
Field Work0.0d
Billing0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
27.8 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 14, 2026
Due: Jan 21, 2026
Completed: Feb 24, 2026 (33 days late)
📅
27.8 daysTotal Age
⏱️
27.7d in AssignedLongest Stage
🔄
7 transitionsStatus Changes
⚠️
32.5d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
2 linesWork Details
🏠
1 visitOn-Site Trips
📋
CoordinatorScheduling
AI Analysis
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Completed with significant delays
Invoiced • 49 days old
🚨
Primary Delay27.7 days stuck in "Assigned"
⏱️
Total Delay32.5 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
27.7d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
6.2d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA
💬 Activities, Notes & Communications
🔒Internal CSA Notes
2/24/26 BA - PO # 4010591578HTM
Did not need to replace the Gatch motor
🔧Work Performed
CPR isolator replaced and Gatch limit switch adjusted
returned bed back to service
Time includes locating bed on the 4th floor and moving to the bed shop. Cleaning the bed before repairing.
Did not need to replace the Gatch motor
🔍Technician Findings
CPR isolator replaced and gatch limit switch adjusted
returned bed back to service
⚠️Problem Description
Needs new CPR isolator installed and Gatch limit switch adjusted.
Franks, Mark
📄Description
Bed, Electric
PDF
Quote for PO Request 603340394
Feb 10, 2026
PDF
GE Healthcare PO# 4010591578HTM Revision 0
Feb 24, 2026
Timeline
📋
▶
2
Work Order Created Jan 14, 12:29 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From:Entered
To:Ready for Scheduling
Duration in Previous:0m
👷
▶
2
Technician Assigned Jan 14, 1:00 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From:Ready for Scheduling
To:Assigned
Duration in Previous:30m
🚨19.0 business days
⏱️
Labor Added Feb 10, 6:41 PM
Type:Labor
Status:Open
Qty:2
🔩
Parts Added Feb 11, 1:48 PM
Type:Parts
Status:Open
Qty:1
⚠️7.0 business days
👷
Technician Assigned by Laura HillFeb 20, 11:39 AM
Technician:David Hernandez
⏳3.0 business days
✔️
Status: Completed by Mark FranksFeb 24, 12:35 PM
From:Assigned
To:Completed
Duration in Previous:40d 23h
🏁
Status: Closed by Mark FranksFeb 24, 12:43 PM
From:Completed
To:Closed
Duration in Previous:8m
⚠️6.0 business days
📄
▶
3
Status: Ready to Bill Mar 3, 10:43 PM
Status: Ready to Bill → Status: Invoice Pending → Status: Invoiced
📨
Status: Invoice Pending by Hannah Shaw
From:Ready to Bill
To:Invoice Pending
Duration in Previous:1m
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:2m
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number:SM-255514
Bottlenecks
Assigned
Duration: 27.7 business days (threshold: 4.0 business hours)
Exceeded by 27.2 business days
Closed
Duration: 6.2 business days (threshold: 1.0 business days)