Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337824 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 14, 2026 → Feb 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (10 biz days late)
Active: 15 biz days
Paused: 3 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
⏸3d
⏸ Clock Paused
Status: Awaiting Parts
Jan 15 → Jan 21, 2026
3 business days (not counted)
14d
▶ Clock Running
Status: Assigned
Jan 21 → Feb 10, 2026
14 business days (counted)
Running total: 15 of 5 biz days used
Created: Jan 14, 2026 Completed: Feb 10, 2026
Business Days Used 15 / 5
0 5d budget +10d over
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 5
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1 / 5
Jan 15 → Jan 21 Awaiting Parts ⏸ Paused 3 —
Jan 21 → Feb 10 Assigned ▶ Running 14 15 / 5
Dispatch 0.0d
Material Management 4.0d
Coordinators 15.1d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
4.0 days
Over SLA
Coordinators
15.1 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 14, 2026 Due: Jan 21, 2026 Completed: Feb 10, 2026 (19 days late)
📅
18.7 days Total Age
⏱️
14.4d in Assigned Longest Stage
🔄
7 transitions Status Changes
⚠️
17.1d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
6 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 14, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Completed with significant delays
Invoiced • 49 days old
🚨
Primary Delay 14.4 days stuck in "Assigned"
⏱️
Total Delay 17.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.7d / 1.0d SLA
Awaiting Parts
4.0d / 3.0d SLA
Assigned
14.4d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 PO received

🔧 Work Performed
CPU REPLACED /CPR ISOLATER REPLACED RETURNED BED BACK TO SERVICE
🔍 Technician Findings
CPU inop /CPR isolator needed/ trouble shoot bed
⚠️ Problem Description
Yves Dessin: CPU inop /CPR isolator needed
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 14, 1:22 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
3x Labor Added Jan 14, 6:53 PM
Type: Labor, Parts
Status: Open
Qty: 1
📦
▶
2 Parts Requested Jan 14, 7:05 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Ready for Scheduling
To: Awaiting Parts
Duration in Previous: 5h 42m
⏳ 4.6 business days
👷
▶
2 Technician Assigned Jan 21, 3:36 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Mark Franks
From: Awaiting Parts
To: Assigned
Duration in Previous: 6d 20h
🚨 15.0 business days
💵
Expenses Added Feb 10, 10:05 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
2 2x Labor Added Feb 10, 3:18 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 19d 23h
🏁
Status: Closed by Yves Dessin Feb 10, 3:23 PM
From: Completed
To: Closed
Duration in Previous: 4m
⏳ 3.1 business days
📄
▶
2 Status: Ready to Bill Feb 13, 12:55 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 1.0 business days
🧾
Invoice Created Feb 16, 8:10 AM
Invoice Number: SM-253787

Bottlenecks

Awaiting Parts
Duration: 4.0 business days (threshold: 3.0 business days)
Exceeded by 1.0 business days
Assigned
Duration: 14.4 business days (threshold: 4.0 business hours)
Exceeded by 13.9 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📦
Parts Order 00088309
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 14, 1:22 PM
Invoice #
SM-253787

Work Details (6)

Name Type Status Qty Amount Date
WL-03065374 Labor Open 1 $95.00 Jan 14, 6:53 PM
WL-03065375 Parts Open 1 $10.78 Jan 14, 6:53 PM
WL-03065376 Parts Open 1 $801.69 Jan 14, 6:53 PM
WL-03098913 Expenses Open 1 $0.00 Feb 10, 10:05 AM
WL-03099407 Labor Open 1 $0.00 Feb 10, 3:18 PM
WL-03099408 Labor Open 4 $380.00 Feb 10, 3:18 PM

Details