Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01337832 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 14, 2026 → Feb 10, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 22, 2026
✗ SLA Missed (1 biz days late)
Active: 6 biz days
Paused: 12 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 10, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 14 → Jan 14, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 14 → Jan 15, 2026
1 business day (counted)
Running total: 1 of 5 biz days used
▶ Clock Running
Status: Assigned
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 2 of 5 biz days used
⏸12d
⏸ Clock Paused
Status: Awaiting Parts
Jan 16 → Feb 4, 2026
12 business days (not counted)
4d
▶ Clock Running
Status: Reschedule
Feb 4 → Feb 10, 2026
4 business days (counted)
Running total: 6 of 5 biz days used
Created: Jan 14, 2026 Completed: Feb 10, 2026
Business Days Used 6 / 5
0 5d budget +1d over
Show SLA Clock Detail (5 periods)
Period Status Clock Biz Days Running Total
Jan 14 → Jan 14 Created ▶ Running 0 0 / 5
Jan 14 → Jan 15 Ready for Scheduling ▶ Running 1 1 / 5
Jan 15 → Jan 16 Assigned ▶ Running 1 2 / 5
Jan 16 → Feb 4 Awaiting Parts ⏸ Paused 12 —
Feb 4 → Feb 10 Reschedule ▶ Running 4 6 / 5
Dispatch 0.0d
Material Management 12.5d
Coordinators 7.6d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Material Management
12.5 days
Over SLA
Coordinators
7.6 days
Over SLA
Billing
0.0 days
Created: Jan 14, 2026 Due: Jan 21, 2026 Completed: Feb 10, 2026 (19 days late)
📅
18.7 days Total Age
⏱️
12.5d in Awaiting Parts Longest Stage
🔄
7 transitions Status Changes
⚠️
15.8d over Total Delay
📦
1 orders, 0 quotes Parts & Quotes
📝
4 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits (1 reschedule)
2 on-site visits — follow-up trip required
Visit 1 Jan 16, 2026
Visit 2 Feb 10, 2026

AI Analysis

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Generating AI analysis...
Completed with significant delays
Invoiced • 49 days old
🚨
Primary Delay 12.5 days stuck in "Awaiting Parts"
⏱️
Total Delay 15.8 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.7d / 1.0d SLA
Assigned
1.1d / 0.5d SLA
Awaiting Parts
12.5d / 3.0d SLA
Reschedule
4.8d / 2.0d SLA
Closed
3.2d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
LOAD CELL REPLACED SCALE CALIBRATION DONE STRETCHER RETURNED BACK TO SERVICE
🔍 Technician Findings
LOAD CELL REPLACED SCALE CALIBRATION DONE STRETCHER RETURNED BACK TO SERVICE
⚠️ Problem Description
load cells inop need 2 Dessin, Yves
📄 Description
Stryker 1115 Big Wheel Prime Series Stretcher

Timeline

📋
▶
2 Work Order Created Jan 14, 1:34 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 2.0 business days
👷
▶
2 Technician Assigned Jan 15, 5:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 1d 4h
📦
▶
2 Parts Requested Jan 16, 2:59 PM
Parts Requested → Status: Awaiting Parts
📦
Status: Awaiting Parts by Yves Dessin
From: Assigned
To: Awaiting Parts
Duration in Previous: 21h 7m
⏱️
Labor Added Jan 16, 6:59 PM
Type: Labor
Status: Open
Qty: 0.5
🚨 12.6 business days
🔩
▶
2 2x Parts Added Feb 4, 12:43 PM
2x Parts Added → Status: Reschedule
🔄
Status: Reschedule by Brittany Davis
From: Awaiting Parts
To: Reschedule
Duration in Previous: 18d 21h
⚠️ 5.0 business days
⏱️
Labor Added Feb 10, 3:47 PM
Type: Labor
Status: Open
Qty: 3.5
✔️
Status: Completed by Yves Dessin Feb 10, 3:57 PM
From: Reschedule, Completed
To: Completed, Closed
Duration in Previous: 6d 3h, 0m
⏳ 3.2 business days
📄
▶
2 Status: Ready to Bill Feb 13, 1:12 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🚨 13.0 business days
🧾
Invoice Created Mar 4, 8:00 AM
Invoice Number: SM-253789

Bottlenecks

Ready for Scheduling
Duration: 1.7 business days (threshold: 1.0 business days)
Exceeded by 5.4 business hours
Assigned
Duration: 1.1 business days (threshold: 4.0 business hours)
Exceeded by 5.1 business hours
Awaiting Parts
Duration: 12.5 business days (threshold: 3.0 business days)
Exceeded by 9.5 business days
Reschedule
Duration: 4.8 business days (threshold: 2.0 business days)
Exceeded by 2.8 business days
Closed
Duration: 3.2 business days (threshold: 1.0 business days)
Exceeded by 2.2 business days

🔗 Related Artifacts

📦
Parts Order 00088511
Closed

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 14, 1:34 PM
Invoice #
SM-253789

Work Details (4)

Name Type Status Qty Amount Date
WL-03068747 Labor Open 0.5 $47.50 Jan 16, 6:59 PM
WL-03091202 Parts Open 2 $635.70 Feb 4, 12:43 PM
WL-03091203 Expenses Open 1 $0.00 Feb 4, 12:43 PM
WL-03099486 Labor Open 3.5 $332.50 Feb 10, 3:47 PM

Details