📍 IBC COATINGS TECHNOLOGIES INC — 902 Hendricks Dr /IN 46052, LEBANON IN, 46052
Jan 15, 2026 → Feb 26, 2026
✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✗ SLA Missed (18 biz days late)
Active: 29 biz days
🕐 Clock stopped: Completed (Feb 27, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
9d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 29, 2026
9 business days (counted)
Running total: 9 of ? biz days used
20d
▶ Clock Running
Status: Tech On Site
Jan 29 → Feb 27, 2026
20 business days (counted)
Running total: 29 of ? biz days used
Created: Jan 15, 2026Completed: Feb 27, 2026
Show SLA Clock Detail (3 periods)
Period
Status
Clock
Biz Days
Running Total
Jan 15 → Jan 15
Created
▶ Running
0
0
Jan 15 → Jan 29
Assigned
▶ Running
9
9
Jan 29 → Feb 27
Tech On Site
▶ Running
20
29
Dispatch0.0d
Holding0.3d (excluded)
Coordinators10.0d
Field Work21.0d
Billing3.3d
✗ SLA Missed
Dispatch
0.0 days
Holding(excluded from total)
0.3 days
Coordinators
10.0 days
Over SLA
Field Work
21.0 days
Over SLA
Billing
3.3 days
Over SLA
Created: Jan 15, 2026
Due: Feb 15, 2026
Completed: Feb 26, 2026 (10 days late)
📅
29.0 daysTotal Age
⏱️
21.0d in Tech On SiteLongest Stage
🔄
9 transitionsStatus Changes
⚠️
31.2d overTotal Delay
📦
0 orders, 0 quotesParts & Quotes
📝
8 linesWork Details
🚩
4 visitsOn-Site Trips
📋
CoordinatorScheduling
🚩
4 On-Site Visits
4 on-site visits — why were multiple trips needed?
Visit 1Jan 28, 2026
Visit 2Jan 29, 2026
Visit 3Feb 3, 2026
Visit 4Feb 26, 2026
AI Analysis
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Generating AI analysis...
Completed with significant delays
Invoiced • 48 days old
🚨
Primary Delay21.0 days stuck in "Tech On Site"
⏱️
Total Delay31.2 business days over SLA thresholds
SLA vs Actual Time by Status
Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
10.0d / 0.5d SLA
Tech On Site
21.0d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
2.0d / 1.0d SLA
Billing Review
0.0d / 2.0d SLA
On Hold
0.3d
Ready to Bill
1.7d / 1.0d SLA
Invoice Pending
1.6d / 2.0d SLA
💬 Activities, Notes & Communications
🔧Work Performed
1/28/2026 Removed vacuum system and replaced turbo.
1/29/2026 Installed vacuum system and started. Gain too high on both filaments.
2/3/2026 Replaced bent wheel on cart. Restarted.
2/24/2026 Removed spec-tube and cleaned inside body, ion chamber, ion support pole. replaced O-ring over turbo. Restarted.
2/26/2026 Perform fine test procedure, record parameter, chart record N/A. Unit leak check
OK. shut off unit, drained oil from pump, pack up unit, ship it back to customer.
🔍Technician Findings
BAD TURBO PUMP, GAIN TOO HIGH
⚠️Problem Description
Note
06.01.2026 10:51:10 PIERCEB
NCS for shipping box is 6802298
____________________
Note
06.01.2026 10:40:45 PIERCEB
Parts should be returned with instrument from Field SO# 6008322813. Once that happens then field call 6008322813 can be canceled.
____________________
Approval Note
06.01.2026 10:40:44 PIERCEB
Brian and Wesley spoke with Mike W and it was decided to gratis repair. See attached email
____________________
Note
24.12.2025 08:22:20 ROKHATTR
[12-24-2025 ATI RM TEAM Roshan Khattry]
Part # EX8699367 Qty 1 is on Backorder in 2810. Part is in transit from VPD – Italy Plant to 2810 with an ETA of 12/31/2025 under PO # 2400001718 with AWB # BE26902 . Once stock is received at 2810 shipment will be made.
____________________
Note
23.12.2025 16:03:27 KANTANWA
Cim request created to extend bill to id role for payer aswell.
____________________
Parts Prediction
19.12.2025 07:46:27 WF-BATCH
Agent: PIERCEB Timestamp: 2025-12-19 06:46:18
670029096
VSFLDHIS
VSFLDCL
VSFLDOV
695409005
EX8699367
____________________
Note
19.12.2025 07:46:27 WF-BATCH
Agent: PIERCEB Timestamp: 2025-12-19 06:46:18
Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236.
Salesperson - Mike Wyant; mike.wyant@agilent.com; Mobile: 919-753-8802.
Turbo reading 6000 rpm
📄Description
Wet, Helium LD MR15
📞Call Description
VPD Bench Overhaul Warranty
Mar 2, 2026 7:09am
@MICHAEL MCNAMARA @Kim Pearson WO has been reviewed. Please advise the additional Labor 2/26 is billable. Thank you
Timeline
📋
▶
3
Work Order Created Jan 15, 9:16 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician:Minh Huynh
👷
Status: Assigned by Kim Pearson
From:Entered
To:Assigned
Duration in Previous:0m
🚨10.0 business days
🔧
Status: Tech On Site by Charles SellonJan 29, 8:22 AM
From:Assigned
To:Tech On Site
Duration in Previous:13d 23h
⏱️
5x Labor Added Jan 29, 8:28 AM
Type:Labor, Parts
Status:Open
Qty:2, 1
⏳4.0 business days
⏱️
Labor Added Feb 3, 12:18 PM
Type:Labor
Status:Open
Qty:1
🚨17.8 business days
🔩
▶
2
Parts Added Feb 27, 6:32 AM
Parts Added → Labor Added
⏱️
Labor Added
Type:Labor
Status:Open
Qty:2
✔️
▶
2
Status: Completed Feb 27, 6:48 AM
Status: Completed → Status: Closed
🏁
Status: Closed by Minh Huynh
From:Completed
To:Closed
Duration in Previous:2m
⏳1.9 business days
💵
Status: Billing Review by Hannah ShawMar 2, 7:05 AM
From:Closed
To:Billing Review
Duration in Previous:3d 0h
⏸️
Status: On Hold by MICHAEL MCNAMARAMar 2, 7:22 AM
From:Billing Review
To:On Hold
Duration in Previous:17m
📄
Status: Ready to Bill by MICHAEL MCNAMARAMar 2, 10:04 AM
From:On Hold
To:Ready to Bill
Duration in Previous:2h 41m
📨
Status: Invoice Pending by Hannah ShawMar 3, 12:57 AM
From:Ready to Bill
To:Invoice Pending
Duration in Previous:14h 53m
🧾
▶
2
Invoice Created Mar 3, 11:27 PM
Invoice Created → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From:Invoice Pending
To:Invoiced
Duration in Previous:22h 29m
Bottlenecks
Assigned
Duration: 10.0 business days (threshold: 4.0 business hours)
Exceeded by 9.5 business days
Tech On Site
Duration: 21.0 business days (threshold: 1.0 business days)
Exceeded by 20.0 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 1.0 business days
Ready to Bill
Duration: 1.7 business days (threshold: 1.0 business days)