Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338000 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Preventive Maintenance • PSM

📍 MATERIALS RESEARCH FURNACES INC — 65 Pinewood Rd, Allenstown NH, 03275

Jan 15, 2026 → Jan 23, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (6 biz days early)
Active: 4 biz days
🕐 Clock stopped: Tech Off Site (Jan 22, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
1d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 16, 2026
1 business day (counted)
Running total: 1 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 16 → Jan 19, 2026
0 business days (counted)
Running total: 1 of ? biz days used
3d
▶ Clock Running
Status: Assigned
Jan 19 → Jan 22, 2026
3 business days (counted)
Running total: 4 of ? biz days used
Created: Jan 15, 2026 Tech Off Site: Jan 22, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 16 Assigned ▶ Running 1 1
Jan 16 → Jan 19 Tech On Site ▶ Running 0 1
Jan 19 → Jan 22 Assigned ▶ Running 3 4
Dispatch 0.0d
Coordinators 5.0d
Field Work 2.7d
Billing 5.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
5.0 days
Over SLA
Field Work
2.7 days
Billing
5.1 days
Over SLA
Created: Jan 15, 2026 Due: Feb 15, 2026 Completed: Jan 23, 2026 (23 days early)
📅
6.0 days Total Age
⏱️
3.0d in Assigned Longest Stage
🔄
9 transitions Status Changes
⚠️
4.9d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
10 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 3.0 days stuck in "Assigned"
⏱️
Total Delay 4.9 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
5.0d / 0.5d SLA
Tech On Site
1.0d / 1.0d SLA
Tech Off Site
1.7d / 2.0d SLA
Closed
1.0d / 1.0d SLA
Billing Review
2.5d / 2.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
2.4d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
1/21/2026 Tim Dinh Disassemble unit. Clean out spec-tube, Valve block, and chassis. Replace post, 2 filaments, metal seal, plunger, all O-rings, and internal calibrate leak. Drain oil from mechanical pump and replace. Set up parameters of new calibrate leak. Reassemble unit tune, calibrate, and leak check unit. Unit has a gain on 1.8 on filament 1, and gain of 1.9 on filament 2. Button up and clean cover.
🔍 Technician Findings
PM
⚠️ Problem Description
Parts Prediction 13.01.2026 13:12:40 WF-BATCH Agent: PIERCEB Timestamp: 2026-01-13 12:12:32 670029096 VSFLDHIS VSFLDCL VSFLDOV 695409005 ____________________ Note 13.01.2026 13:12:40 WF-BATCH Agent: PIERCEB Timestamp: 2026-01-13 12:12:32 Once the quotation has been accepted, please create a service order and assign it to the service employee group 98004236. Salesperson - Tim Matthias; tim.matthias@agilent.com; Mobile: 413-362-4556. Cust requested PM, no issues.
📄 Description
VS MR15 Mobile Leak Detector
📞 Call Description
VPD Bench PM Trade

Timeline

📋
▶
3 Work Order Created Jan 15, 9:31 AM
Work Order Created → Technician Assigned → Status: Assigned
👷
Technician Assigned by Kim Pearson
Technician: a0hF00000051UGPIA2, Tami Dawe
👷
Status: Assigned by Kim Pearson
From: Entered
To: Assigned
Duration in Previous: 2m
🔧
Status: Tech On Site by Shawn Kelley Jan 16, 9:01 AM
From: Assigned
To: Tech On Site
Duration in Previous: 23h 27m
⏳ 1.0 business days
👷
▶
2 Technician Assigned Jan 19, 6:22 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by MICHAEL MCNAMARA
From: Tech On Site
To: Assigned
Duration in Previous: 2d 21h
⏳ 3.0 business days
🚗
Status: Tech Off Site by Tim Dinh Jan 22, 1:16 PM
From: Assigned
To: Tech Off Site
Duration in Previous: 3d 6h
⏱️
▶
2 3x Labor Added Jan 22, 1:24 PM
3x Labor Added → 2x Travel Added
🚗
2x Travel Added
Type: Travel
Status: Open
Qty: 55
🔩
5x Parts Added Jan 23, 6:46 AM
Type: Parts
Status: Open
Qty: 1
✔️
Status: Completed by Tim Dinh Jan 23, 7:08 AM
From: Tech Off Site, Completed
To: Completed, Closed
Duration in Previous: 17h 52m, 0m
💵
Status: Billing Review by Hannah Shaw Jan 23, 2:59 PM
From: Closed
To: Billing Review
Duration in Previous: 7h 49m
⏳ 3.0 business days
📄
Status: Ready to Bill by MICHAEL MCNAMARA Jan 27, 2:22 PM
From: Billing Review
To: Ready to Bill
Duration in Previous: 3d 23h
📨
Status: Invoice Pending by Hannah Shaw Jan 27, 3:31 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 1h 9m
⏳ 3.0 business days
💰
▶
2 Status: Invoiced Jan 29, 5:38 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252373

Bottlenecks

Assigned
Duration: 2.0 business days (threshold: 4.0 business hours)
Exceeded by 1.5 business days
Assigned
Duration: 3.0 business days (threshold: 4.0 business hours)
Exceeded by 2.5 business days
Billing Review
Duration: 2.5 business days (threshold: 2.0 business days)
Exceeded by 4.0 business hours
Invoice Pending
Duration: 2.4 business days (threshold: 2.0 business days)
Exceeded by 3.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
ERLA - PROD
Technician
Tim Dinh
Scheduled
N/A
Created
Jan 15, 9:31 AM
Invoice #
SM-252373

Work Details (10)

Name Type Status Qty Amount Date
WL-03075081 Labor Open 1.25 $0.00 Jan 22, 1:24 PM
WL-03075082 Labor Open 5 $582.00 Jan 22, 1:24 PM
WL-03075083 Labor Open 1.25 $0.00 Jan 22, 1:24 PM
WL-03075088 Travel Open 55 $300.00 Jan 22, 1:25 PM
WL-03075089 Travel Open 55 $0.00 Jan 22, 1:25 PM
WL-03076282 Parts Open 1 $0.00 Jan 23, 6:46 AM
WL-03076283 Parts Open 1 $0.00 Jan 23, 6:46 AM
WL-03076284 Parts Open 1 $0.00 Jan 23, 6:46 AM
WL-03076285 Parts Open 1 $0.00 Jan 23, 6:46 AM
WL-03076286 Parts Open 1 $0.00 Jan 23, 6:46 AM

Details