Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338008 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southside Regional Medical Center — 200 Medical Park Blvd, Petersburg VA, 23805

Jan 15, 2026 → Feb 11, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 23, 2026
✗ SLA Missed (13 biz days late)
Active: 18 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 11, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
18d
▶ Clock Running
Status: Assigned
Jan 15 → Feb 11, 2026
18 business days (counted)
Running total: 18 of 5 biz days used
Created: Jan 15, 2026 Completed: Feb 11, 2026
Business Days Used 18 / 5
0 5d budget +13d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 5
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0 / 5
Jan 15 → Feb 11 Assigned ▶ Running 18 18 / 5
Dispatch 0.0d
Coordinators 19.1d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
19.1 days
Over SLA
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Feb 11, 2026 (19 days late)
📅
19.0 days Total Age
⏱️
18.1d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
19.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 48 days old
🚨
Primary Delay 18.1 days stuck in "Assigned"
⏱️
Total Delay 19.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
1.0d / 1.0d SLA
Assigned
18.1d / 0.5d SLA
Closed
2.6d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1.16.26 PO received

🔧 Work Performed
ASSESED BED FOUND CORRECT FOOTBOARD RETURNED BED BACK TO SERVICE Issue was not related to CPR isolator
🔍 Technician Findings
ASSESED BED FOUND CORRECT FOOTBOARD RETURNED BED BACK TO SERVICE
⚠️ Problem Description
Requested by GE: ID# 600977521 4W Bed, Electric Incompatible footboard assembly and will not connect to the bed. It won't turn on.
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 15, 9:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏱️
2x Labor Added Jan 15, 10:02 AM
Type: Labor
Status: Open
Qty: 1
👷
▶
2 Technician Assigned Jan 15, 5:52 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Rhea Berry
From: Ready for Scheduling
To: Assigned
Duration in Previous: 8h 2m
🚨 18.8 business days
✔️
Status: Completed by Mark Franks Feb 11, 2:04 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 26d 20h, 0m
⏳ 3.0 business days
📄
▶
2 Status: Ready to Bill Feb 16, 10:44 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created Feb 17, 8:00 AM
Invoice Number: SM-254060

Bottlenecks

Assigned
Duration: 18.1 business days (threshold: 4.0 business hours)
Exceeded by 17.6 business days
Closed
Duration: 2.6 business days (threshold: 1.0 business days)
Exceeded by 1.6 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 15, 9:48 AM
Invoice #
SM-254060

Work Details (2)

Name Type Status Qty Amount Date
WL-03065929 Labor Open 1 $0.00 Jan 15, 10:02 AM
WL-03065930 Labor Open 1 $95.00 Jan 15, 10:02 AM

Details