Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338009 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Southampton Memorial Hospital — 100 Fairview Dr, Franklin VA, 23851

Jan 15, 2026 → Feb 7, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 23, 2026
✗ SLA Missed (10 biz days late)
Active: 15 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Feb 7, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
2d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 20, 2026
2 business days (counted)
Running total: 2 of 5 biz days used
13d
▶ Clock Running
Status: Assigned
Jan 20 → Feb 7, 2026
13 business days (counted)
Running total: 15 of 5 biz days used
Created: Jan 15, 2026 Completed: Feb 7, 2026
Business Days Used 15 / 5
0 5d budget +10d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 5
Jan 15 → Jan 20 Ready for Scheduling ▶ Running 2 2 / 5
Jan 20 → Feb 7 Assigned ▶ Running 13 15 / 5
Dispatch 0.0d
Coordinators 17.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
17.0 days
Over SLA
Billing
0.0 days
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Feb 7, 2026 (15 days late)
📅
16.0 days Total Age
⏱️
14.0d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
18.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with significant delays
Invoiced • 48 days old
🚨
Primary Delay 14.0 days stuck in "Assigned"
⏱️
Total Delay 18.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
3.0d / 1.0d SLA
Assigned
14.0d / 0.5d SLA
Closed
3.8d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Fowler actuator replaced and installed ran all functional test returned bed back to service
🔍 Technician Findings
Fowler actuator inop 1/22/2026
⚠️ Problem Description
Requested by GE: Central Supply Back of 4 East Bed, Electric The head of the bed wont go up
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 15, 9:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
⏳ 3.0 business days
👷
▶
2 Technician Assigned Jan 20, 9:44 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Laura Hill
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4d 23h
⚠️ 8.0 business days
⏱️
3x Labor Added Jan 29, 9:53 AM
Type: Labor, Parts
Status: Open
Qty: 1, 2
⚠️ 7.0 business days
✔️
Status: Completed by Yves Dessin Feb 7, 12:10 PM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 18d 2h, 0m
⏳ 3.2 business days
📄
▶
2 Status: Ready to Bill Feb 12, 1:37 AM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
🧾
Invoice Created Feb 12, 8:00 AM
Invoice Number: SM-253663

Bottlenecks

Ready for Scheduling
Duration: 3.0 business days (threshold: 1.0 business days)
Exceeded by 2.0 business days
Assigned
Duration: 14.0 business days (threshold: 4.0 business hours)
Exceeded by 13.5 business days
Closed
Duration: 3.8 business days (threshold: 1.0 business days)
Exceeded by 2.8 business days

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 15, 9:48 AM
Invoice #
SM-253663

Work Details (3)

Name Type Status Qty Amount Date
WL-03083023 Labor Open 1 $0.00 Jan 29, 9:53 AM
WL-03083024 Labor Open 2 $190.00 Jan 29, 9:53 AM
WL-03083025 Parts Open 1 $457.63 Jan 29, 9:53 AM

Details