Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338010 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 15, 2026 → Jan 15, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 23, 2026
✓ SLA Met (5 biz days early)
Active: 0 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
0d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
Created: Jan 15, 2026 Completed: Jan 15, 2026
Business Days Used 0 / 5
0 5d budget
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 5
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0 / 5
Jan 15 → Jan 15 Assigned ▶ Running 0 0 / 5
Dispatch 0.0d
Coordinators 0.8d
Billing 0.4d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.8 days
Over SLA
Billing
0.4 days
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Jan 15, 2026 (7 days early)
📅
0.8 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
2 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.0d / 1.0d SLA
Assigned
0.8d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.1d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
reset pin in footboard connector - cycle tested unit - returned to service
🔍 Technician Findings
found footboard display inop - found pin in connector loose
⚠️ Problem Description
repair request footboard display inop
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 15, 9:48 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 15, 9:54 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 4m
⏱️
▶
2 2x Labor Added Jan 15, 4:32 PM
2x Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 6h 38m, 0m
📄
Status: Ready to Bill by Hannah Shaw Jan 16, 2:18 PM
From: Closed
To: Ready to Bill
Duration in Previous: 21h 45m
📨
Status: Invoice Pending by Hannah Shaw Jan 16, 4:26 PM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 2h 7m
💰
Status: Invoiced by Hannah Shaw Jan 16, 5:07 PM
From: Invoice Pending
To: Invoiced
Duration in Previous: 40m
🚨 19.9 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-251580

Bottlenecks

Assigned
Duration: 6.6 business hours (threshold: 4.0 business hours)
Exceeded by 2.6 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.4 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 15, 9:48 AM
Invoice #
SM-251580

Work Details (2)

Name Type Status Qty Amount Date
WL-03066791 Labor Open 0.75 $0.00 Jan 15, 4:32 PM
WL-03066792 Labor Open 0.5 $0.00 Jan 15, 4:32 PM

Details