Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338019 ↗ ServiceMax

PHILIPS HEALTHCARE • CSOL Services • PSM

📍 Providence St. Peter Hospital — 413 Lilly Rd NE, Olympia WA, 98506

Jan 15, 2026 → Jan 24, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (5 biz days early)
Active: 5 biz days
🕐 Clock stopped: Completed (Jan 25, 2026)
5d
▶ Clock Running
Status: Created
Jan 15 → Jan 24, 2026
5 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Completed
Jan 24 → Jan 24, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Closed
Jan 24 → Jan 25, 2026
0 business days (counted)
Running total: 5 of ? biz days used
▶ Clock Running
Status: Scheduled
Jan 25 → Jan 25, 2026
0 business days (counted)
Running total: 5 of ? biz days used
Created: Jan 15, 2026 Completed: Jan 25, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 24 Created ▶ Running 5 5
Jan 24 → Jan 24 Completed ▶ Running 0 5
Jan 24 → Jan 25 Closed ▶ Running 0 5
Jan 25 → Jan 25 Scheduled ▶ Running 0 5
Coordinators 6.0d
Billing 2.3d
✓ SLA Met
Coordinators
6.0 days
Over SLA
Billing
2.3 days
Over SLA
Created: Jan 15, 2026 Due: Dec 31, 2026 Completed: Jan 25, 2026 (340 days early)
📅
6.0 days Total Age
⏱️
6.0d in Scheduled Longest Stage
🔄
6 transitions Status Changes
⚠️
7.3d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
25 lines Work Details
🚩
5 visits On-Site Trips
📋
Coordinator Scheduling
🚨
5 On-Site Visits
5 on-site visits — critical red flag: repeated failure to resolve
Visit 1 Jan 19, 2026
Visit 2 Jan 20, 2026
Visit 3 Jan 21, 2026
Visit 4 Jan 22, 2026
Visit 5 Jan 23, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 6.0 days stuck in "Scheduled"
⏱️
Total Delay 7.3 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Scheduled
6.0d / 2.0d SLA
Closed
4.0d / 1.0d SLA
Ready to Bill
1.3d / 1.0d SLA
Invoice Pending
1.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes

1/15/26 SZ to host

Timeline

📋
▶
2 Work Order Created Jan 15, 10:19 AM
Work Order Created → Technician Assigned
👷
Technician Assigned by Wayne Rush
Technician: Kurt Ruz
⏳ 2.9 business days
⏱️
▶
3 Labor Added Jan 20, 7:30 AM
Labor Added → Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Jan 20, 7:36 AM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
💵
▶
2 Expenses Added Jan 20, 8:08 AM
Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Jan 20, 5:18 PM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
▶
3 Labor Added Jan 21, 7:17 AM
Labor Added → Labor Added → Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 8.25
💵
Expenses Added Jan 21, 7:22 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
▶
3 Labor Added Jan 22, 6:52 AM
Labor Added → Labor Added → 2x Labor Added
⏱️
Labor Added
Type: Labor
Status: Open
Qty: 0.5
⏱️
2x Labor Added
Type: Labor, Expenses
Status: Open
Qty: 0.5, 1
💵
Expenses Added Jan 23, 6:28 AM
Type: Expenses
Status: Open
Qty: 1
⏱️
Labor Added Jan 23, 5:53 PM
Type: Labor
Status: Open
Qty: 10
💵
▶
2 3x Expenses Added Jan 24, 3:47 AM
3x Expenses Added → Expenses Added
💵
Expenses Added
Type: Expenses
Status: Open
Qty: 1
✔️
Status: Completed by Kurt Ruz Jan 24, 3:54 AM
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 8d 17h, 0m
🗓️
Status: Scheduled by Kelly Schaaf Jan 24, 7:33 PM
From: Closed
To: Scheduled
Duration in Previous: 15h 38m
💵
▶
2 Expenses Added Jan 24, 7:44 PM
Expenses Added → Status: Completed
✔️
Status: Completed by Kurt Ruz
From: Scheduled, Completed
To: Completed, Closed
Duration in Previous: 12m, 0m
⏳ 4.0 business days
📄
Status: Ready to Bill by Wayne Rush Jan 29, 4:20 PM
From: Closed
To: Ready to Bill
Duration in Previous: 4d 20h
📨
Status: Invoice Pending by Hannah Shaw Jan 30, 10:04 AM
From: Ready to Bill
To: Invoice Pending
Duration in Previous: 17h 44m
💰
▶
2 Status: Invoiced Jan 30, 5:53 PM
Status: Invoiced → Invoice Created
🧾
Invoice Created
Invoice Number: SM-252662

Bottlenecks

Scheduled
Duration: 6.0 business days (threshold: 2.0 business days)
Exceeded by 4.0 business days
Closed
Duration: 4.0 business days (threshold: 1.0 business days)
Exceeded by 3.0 business days
Ready to Bill
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.7 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
CSOL Services
Branch
ERLA - PROD
Technician
Kurt Ruz
Scheduled
Jan 20, 1:00 PM
Created
Jan 15, 10:19 AM
Invoice #
SM-252662

Work Details (25)

Name Type Status Qty Amount Date
WL-03071342 Labor Open 12 $480.00 Jan 20, 7:30 AM
WL-03071343 Expenses Open 1 $68.00 Jan 20, 7:31 AM
WL-03071344 Expenses Open 1 $68.00 Jan 20, 7:33 AM
WL-03071345 Expenses Open 1 $71.89 Jan 20, 7:36 AM
WL-03071347 Expenses Open 1 $223.31 Jan 20, 7:39 AM
WL-03071350 Expenses Open 1 $214.85 Jan 20, 8:08 AM
WL-03071351 Expenses Open 1 $828.85 Jan 20, 8:10 AM
WL-03072289 Labor Open 4 $715.00 Jan 20, 5:18 PM
WL-03072299 Labor Open 0.5 $20.00 Jan 20, 5:20 PM
WL-03072309 Labor Open 0.5 $20.00 Jan 20, 5:23 PM
WL-03072926 Labor Open 0.5 $20.00 Jan 21, 7:17 AM
WL-03072927 Labor Open 0.5 $20.00 Jan 21, 7:19 AM
WL-03072928 Labor Open 8.25 $715.00 Jan 21, 7:21 AM
WL-03072929 Expenses Open 1 $68.00 Jan 21, 7:22 AM
WL-03074639 Labor Open 8 $715.00 Jan 22, 6:52 AM
WL-03074640 Labor Open 0.5 $20.00 Jan 22, 6:53 AM
WL-03074641 Labor Open 0.5 $20.00 Jan 22, 6:54 AM
WL-03074642 Expenses Open 1 $68.00 Jan 22, 6:55 AM
WL-03076278 Expenses Open 1 $68.00 Jan 23, 6:28 AM
WL-03077264 Labor Open 10 $400.00 Jan 23, 5:53 PM
WL-03077777 Expenses Open 1 $214.85 Jan 24, 3:47 AM
WL-03077778 Expenses Open 1 $214.85 Jan 24, 3:47 AM
WL-03077779 Expenses Open 1 $214.85 Jan 24, 3:47 AM
WL-03077780 Expenses Open 1 $22.38 Jan 24, 3:49 AM
WL-03078054 Expenses Open 1 $3.30 Jan 24, 7:44 PM

Details