Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338025 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 15, 2026 → Jan 21, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 5, 2026
✓ SLA Met (11 biz days early)
Active: 3 biz days
🕐 Clock stopped: Completed (Jan 21, 2026)
3d
▶ Clock Running
Status: Created
Jan 15 → Jan 21, 2026
3 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Completed
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 3 of ? biz days used
▶ Clock Running
Status: Assigned
Jan 21 → Jan 21, 2026
0 business days (counted)
Running total: 3 of ? biz days used
Created: Jan 15, 2026 Completed: Jan 21, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 21 Created ▶ Running 3 3
Jan 21 → Jan 21 Completed ▶ Running 0 3
Jan 21 → Jan 21 Assigned ▶ Running 0 3
Dispatch 4.0d
Field Work 0.0d
Billing 0.3d
✓ SLA Met
Dispatch
4.0 days
Over SLA
Field Work
0.0 days
Billing
0.3 days
Created: Jan 15, 2026 Due: Feb 5, 2026 Completed: Jan 21, 2026 (15 days early)
📅
4.0 days Total Age
⏱️
4.0d in Entered Longest Stage
🔄
5 transitions Status Changes
⚠️
4.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 4.0 days stuck in "Entered"
⏱️
Total Delay 4.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
4.0d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.5d / 1.0d SLA
Ready to Bill
0.3d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
EXCHANGE IDP3, 115VAC, 60HZ

Timeline

📋
▶
2 Work Order Created Jan 15, 10:32 AM
Work Order Created → Parts Added
🔩
Parts Added
Type: Parts
Status: Open
Qty: 1
⏳ 4.0 business days
✔️
▶
3 Status: Completed Jan 21, 2:56 PM
Status: Completed → Technician Assigned → Status: Closed
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
🏁
Status: Closed by Tami Dawe
From: Completed
To: Closed
Duration in Previous: 0m
📄
Status: Ready to Bill by Tami Dawe Jan 22, 9:23 AM
From: Closed
To: Ready to Bill
Duration in Previous: 18h 25m
📨
▶
3 Status: Invoice Pending Jan 22, 11:37 AM
Status: Invoice Pending → Invoice Created → Status: Invoiced
🧾
Invoice Created
Invoice Number: SM-251873
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m

Bottlenecks

Entered
Duration: 4.0 business days (threshold: 4.0 business hours)
Exceeded by 3.5 business days
Closed
Duration: 1.5 business days (threshold: 1.0 business days)
Exceeded by 4.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 15, 10:32 AM
Invoice #
SM-251873

Work Details (1)

Name Type Status Qty Amount Date
WL-03065978 Parts Open 1 $603.50 Jan 15, 10:32 AM

Details