Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338038 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 Bon Secours St. Francis Hospital - Techlenburg — 2095 Henry Techlenburg Dr, Charleston SC, 29414

Jan 15, 2026 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 15, 2026 Completed: Jan 15, 2026
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0
Jan 15 → Jan 15 Assigned ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.7d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.7 days
Over SLA
Created: Jan 15, 2026 Due: Jan 30, 2026 Completed: Jan 15, 2026 (15 days early)
📅
0.7 days Total Age
⏱️
1.3d in Closed Longest Stage
🔄
6 transitions Status Changes
⚠️
0.4d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
📋
Coordinator Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 1.3 days stuck in "Closed"
⏱️
Total Delay 0.4 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.6d / 0.5d SLA
Closed
1.3d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
0.16 ohms 148-286uA
🔍 Technician Findings
0.16 ohms 148-286uA
⚠️ Problem Description
Matthew Sebzda: PM WO request
📄 Description
Bed, Birthing

Timeline

📋
▶
2 Work Order Created Jan 15, 11:12 AM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Kimberly Hardison
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 15, 11:48 AM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 35m
⏱️
▶
2 Labor Added Jan 15, 4:39 PM
Labor Added → Status: Completed
✔️
Status: Completed by Matthew Sebzda
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 4h 51m, 0m
⏳ 1.9 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 10:24 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 17h
📨
▶
2 Status: Invoice Pending Jan 19, 4:59 PM
Status: Invoice Pending → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🚨 19.0 business days
🧾
Invoice Created Feb 13, 10:25 AM
Invoice Number: SM-251664

Bottlenecks

Assigned
Duration: 4.9 business hours (threshold: 4.0 business hours)
Exceeded by 0.9 business hours
Closed
Duration: 1.3 business days (threshold: 1.0 business days)
Exceeded by 2.3 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Matthew Sebzda
Scheduled
N/A
Created
Jan 15, 11:12 AM
Invoice #
SM-251664

Work Details (1)

Name Type Status Qty Amount Date
WL-03066802 Labor Open 1 $0.00 Jan 15, 4:39 PM

Details