Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338080 ↗ ServiceMax

AGILENT TECHNOLOGIES (VPD) • Repair • PC

📍 CSA Service Solutions LLC c/o Agilent Technologies — 14 Progress Rd, Billerica MA, 01821

Jan 15, 2026 → Jan 27, 2026

✅ Completed
PC
SLA Clock
Per client agreement · Target: Feb 13, 2026
✓ SLA Met (13 biz days early)
Active: 7 biz days
🕐 Clock stopped: Completed (Jan 27, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
7d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 27, 2026
7 business days (counted)
Running total: 7 of ? biz days used
Created: Jan 15, 2026 Completed: Jan 27, 2026
Show SLA Clock Detail (2 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 27 Assigned ▶ Running 7 7
Dispatch 0.0d
Coordinators 7.6d
Billing 0.1d
✓ SLA Met
Dispatch
0.0 days
Coordinators
7.6 days
Over SLA
Billing
0.1 days
Created: Jan 15, 2026 Due: Feb 13, 2026 Completed: Jan 27, 2026 (17 days early)
📅
7.7 days Total Age
⏱️
7.6d in Assigned Longest Stage
🔄
5 transitions Status Changes
⚠️
8.1d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
📋
Coordinator Scheduling

AI Analysis

Powered by OpenAI
Generating AI analysis...
Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 7.6 days stuck in "Assigned"
⏱️
Total Delay 8.1 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Assigned
7.6d / 0.5d SLA
Closed
2.0d / 1.0d SLA
Ready to Bill
0.1d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

📄 Description
HEL. CAL. LEAK,-7 RANGE,NO VALVE

Timeline

📋
Work Order Created Jan 15, 1:41 PM
Work Order: WO-01338080
Type: Repair
Priority: PC
🔩
▶
3 Parts Added Jan 15, 1:54 PM
Parts Added → Technician Assigned → Status: Assigned
👷
Technician Assigned by Tami Dawe
Technician: a0hF0000003P94NIAS, VPD Bench
👷
Status: Assigned by Tami Dawe
From: Entered
To: Assigned
Duration in Previous: 13m
⚠️ 8.0 business days
✔️
Status: Completed by Tami Dawe Jan 27, 11:02 AM
From: Assigned, Completed
To: Completed, Closed
Duration in Previous: 11d 21h, 0m
📄
Status: Ready to Bill by Tami Dawe Jan 28, 9:36 AM
From: Closed
To: Ready to Bill
Duration in Previous: 22h 33m
📨
▶
3 Status: Invoice Pending Jan 28, 10:27 AM
Status: Invoice Pending → Status: Invoiced → Invoice Created
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 2m
🧾
Invoice Created
Invoice Number: SM-252402

Bottlenecks

Assigned
Duration: 7.6 business days (threshold: 4.0 business hours)
Exceeded by 7.1 business days
Closed
Duration: 2.0 business days (threshold: 1.0 business days)
Exceeded by 8.0 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PC
Type
Repair
Branch
ERLA - PROD
Technician
VPD Bench
Scheduled
N/A
Created
Jan 15, 1:41 PM
Invoice #
SM-252402

Work Details (1)

Name Type Status Qty Amount Date
WL-03066392 Parts Open 1 $331.00 Jan 15, 1:54 PM

Details