Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338089 ↗ ServiceMax

GE HEALTHCARE • Preventive Maintenance • PSM

📍 BON SECOURS ST. FRANCIS DOWNTOWN — One St Francis Dr, Greenville SC, 29601

Jan 15, 2026 → Jan 15, 2026

✅ Completed
PSM
SLA Clock
Last business day of January 2026 · Target: Jan 30, 2026
✓ SLA Met (10 biz days early)
Active: 0 biz days
🕐 Clock stopped: Completed (Jan 15, 2026)
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
0d
▶ Clock Running
Status: Tech On Site
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of ? biz days used
Created: Jan 15, 2026 Completed: Jan 15, 2026
Show SLA Clock Detail (4 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0
Jan 15 → Jan 15 Assigned ▶ Running 0 0
Jan 15 → Jan 15 Tech On Site ▶ Running 0 0
Dispatch 0.0d
Coordinators 0.4d
Field Work 0.2d
✓ SLA Met
Dispatch
0.0 days
Coordinators
0.4 days
Field Work
0.2 days
Created: Jan 15, 2026 Due: Jan 30, 2026 Completed: Jan 15, 2026 (15 days early)
📅
0.6 days Total Age
⏱️
1.0d in Closed Longest Stage
🔄
7 transitions Status Changes
⚠️
0.0d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
1 lines Work Details
🏠
1 visit On-Site Trips
👤
Self-Scheduled Scheduling

AI Analysis

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Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 1.0 days stuck in "Closed"
⏱️
Total Delay 0.0 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
0.3d / 0.5d SLA
Tech On Site
0.2d / 1.0d SLA
Completed
0.0d / 1.0d SLA
Closed
1.0d / 1.0d SLA
Ready to Bill
0.0d / 1.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed
Completed pm service, checked all functions, no issues found
🔍 Technician Findings
PM service due
⚠️ Problem Description
Request PM Service, check all functions Cogdill, Kevin
📄 Description
Bed, Electric

Timeline

📋
▶
2 Work Order Created Jan 15, 1:56 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Technician Assigned Jan 15, 2:43 PM
Technician Assigned → Status: Assigned
👷
Status: Assigned by Abby Jinerson
From: Ready for Scheduling
To: Assigned
Duration in Previous: 46m
🔧
Status: Tech On Site by Kevin Cogdill Jan 15, 4:59 PM
From: Assigned
To: Tech On Site
Duration in Previous: 2h 16m
⏱️
▶
3 Labor Added Jan 15, 6:43 PM
Labor Added → Status: Completed → Status: Closed
✔️
Status: Completed by Kevin Cogdill
From: Tech On Site
To: Completed
Duration in Previous: 1h 46m
🏁
Status: Closed by Kevin Cogdill
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 1.7 business days
📄
Status: Ready to Bill by Hannah Shaw Jan 19, 10:07 AM
From: Closed
To: Ready to Bill
Duration in Previous: 3d 15h
📨
Status: Invoice Pending by Hannah Shaw Jan 19, 12:36 PM
From: Ready to Bill, Invoice Pending
To: Invoice Pending, Invoiced
Duration in Previous: 2h 29m, 0m
🧾
Invoice Created Jan 20, 9:00 AM
Invoice Number: SM-251631

Bottlenecks

Closed
Duration: 1.0 business days (threshold: 1.0 business days)
Exceeded by 0.2 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
PSM
Type
Preventive Maintenance
Branch
N/A
Technician
Kevin Cogdill
Scheduled
N/A
Created
Jan 15, 1:56 PM
Invoice #
SM-251631

Work Details (1)

Name Type Status Qty Amount Date
WL-03067057 Labor Open 1.25 $0.00 Jan 15, 6:43 PM

Details