Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338167 ↗ ServiceMax

GE HEALTHCARE • Repair • P5

📍 BON SECOURS ST FRANCIS MEDICAL CENTER - Midlothian — 13710 St Francis Blvd, Midlothian VA, 23114

Jan 15, 2026 → Jan 29, 2026

✅ Completed
P5
SLA Clock
5 business days from creation · Target: Jan 23, 2026
✗ SLA Missed (4 biz days late)
Active: 9 biz days
Budget: 5 biz days
🕐 Clock stopped: Completed (Jan 29, 2026)
SLA Target
▶ Clock Running
Status: Created
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
▶ Clock Running
Status: Ready for Scheduling
Jan 15 → Jan 15, 2026
0 business days (counted)
Running total: 0 of 5 biz days used
9d
▶ Clock Running
Status: Assigned
Jan 15 → Jan 29, 2026
9 business days (counted)
Running total: 9 of 5 biz days used
Created: Jan 15, 2026 Completed: Jan 29, 2026
Business Days Used 9 / 5
0 5d budget +4d over
Show SLA Clock Detail (3 periods)
Period Status Clock Biz Days Running Total
Jan 15 → Jan 15 Created ▶ Running 0 0 / 5
Jan 15 → Jan 15 Ready for Scheduling ▶ Running 0 0 / 5
Jan 15 → Jan 29 Assigned ▶ Running 9 9 / 5
Dispatch 0.0d
Coordinators 9.3d
Field Work 0.0d
Billing 0.0d
✗ SLA Missed
Dispatch
0.0 days
Coordinators
9.3 days
Over SLA
Field Work
0.0 days
Billing
0.0 days
Created: Jan 15, 2026 Due: Jan 22, 2026 Completed: Jan 29, 2026 (6 days late)
📅
9.3 days Total Age
⏱️
9.1d in Assigned Longest Stage
🔄
6 transitions Status Changes
⚠️
9.6d over Total Delay
📦
0 orders, 0 quotes Parts & Quotes
📝
3 lines Work Details
🏠
2 visits On-Site Trips
📋
Coordinator Scheduling
🔄
2 On-Site Visits
2 on-site visits — follow-up trip required
Visit 1 Jan 15, 2026
Visit 2 Jan 27, 2026

AI Analysis

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Generating AI analysis...
Completed with minor delays
Invoiced • 48 days old
🚨
Primary Delay 9.1 days stuck in "Assigned"
⏱️
Total Delay 9.6 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)
Actual (over SLA)
SLA Target
Entered
0.0d / 0.5d SLA
Ready for Scheduling
0.1d / 1.0d SLA
Assigned
9.1d / 0.5d SLA
Completed
0.0d / 1.0d SLA
Closed
1.9d / 1.0d SLA
Invoice Pending
0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔒 Internal CSA Notes
1/15/26 - awaiting PO 1/27/26 waiting on p/n to be put into smx
🔧 Work Performed
replaced batteries tested all functions returned bed back to service
🔍 Technician Findings
Depleted zoom batteries
⚠️ Problem Description
Depleted Batteries Gifford, Torre
📄 Description
Stryker 3009PX (Series) ProCurity Bed (L-100, L-200, LE-400, LE-450, LE-500, LEX-400, LEX-450, LEX-500, Z-400, Z-450, Z-500, ZX-400, ZX-450, ZX-500, ZM-400, ZM-450)

Timeline

📋
▶
2 Work Order Created Jan 15, 4:48 PM
Work Order Created → Status: Ready for Scheduling
📅
Status: Ready for Scheduling by Sherry Reich
From: Entered
To: Ready for Scheduling
Duration in Previous: 0m
👷
▶
2 Status: Assigned Jan 15, 5:59 PM
Status: Assigned → Technician Assigned
👷
Technician Assigned by Rhea Berry
Technician: Torre Gifford
⏳ 1.8 business days
⏱️
Labor Added Jan 17, 4:11 PM
Type: Labor
Status: Open
Qty: 1
⏳ 1.0 business days
👷
Technician Assigned by Mark Franks Jan 20, 2:36 PM
Technician: Yves Dessin
⚠️ 6.0 business days
⏱️
Labor Added Jan 27, 5:54 PM
Type: Labor
Status: Open
Qty: 2
⏳ 2.8 business days
🔩
▶
3 Parts Added Jan 29, 11:25 AM
Parts Added → Status: Completed → Status: Closed
✔️
Status: Completed by Yves Dessin
From: Assigned
To: Completed
Duration in Previous: 13d 17h
🏁
Status: Closed by Yves Dessin
From: Completed
To: Closed
Duration in Previous: 1m
⏳ 2.0 business days
📄
▶
2 Status: Ready to Bill Jan 30, 12:54 PM
Status: Ready to Bill → Status: Invoiced
💰
Status: Invoiced by Hannah Shaw
From: Invoice Pending
To: Invoiced
Duration in Previous: 1m
⏳ 2.0 business days
🧾
Invoice Created Feb 2, 9:32 AM
Invoice Number: SM-252683

Bottlenecks

Assigned
Duration: 9.1 business days (threshold: 4.0 business hours)
Exceeded by 8.6 business days
Closed
Duration: 1.9 business days (threshold: 1.0 business days)
Exceeded by 7.5 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status
Invoiced
Priority
P5
Type
Repair
Branch
N/A
Technician
Yves Dessin
Scheduled
N/A
Created
Jan 15, 4:48 PM
Invoice #
SM-252683

Work Details (3)

Name Type Status Qty Amount Date
WL-03069350 Labor Open 1 $95.00 Jan 17, 4:11 PM
WL-03080617 Labor Open 2 $190.00 Jan 27, 5:54 PM
WL-03083204 Parts Open 2 $703.04 Jan 29, 11:25 AM

Details