Work Order 360 View

Detailed work order timeline, KPIs, and analysis

← WO Overview

WO-01338191 ↗ ServiceMax

HIGI LLC • Monthly Annuity • P4

📍 HIGI OFFICE - HIGI — 20 N. Wacker Suite 1642, Chicago IL, 60654

Jan 15, 2026 → Jan 16, 2026

✅ Completed

P4

SLA Clock

4 business days from creation · Target: Jan 22, 2026

✓ SLA Met (3 biz days early)

Active: 1 biz days

Budget: 4 biz days

🕐 Clock stopped: Invoiced (Jan 16, 2026)

SLA Target

▶ Clock Running

Status: Created

Jan 15 → Jan 15, 2026

0 business days (counted)

Running total: 0 of 4 biz days used

1d

▶ Clock Running

Status: Assigned

Jan 15 → Jan 16, 2026

1 business day (counted)

Running total: 1 of 4 biz days used

0d

▶ Clock Running

Status: Ready to Bill

Jan 16 → Jan 16, 2026

0 business days (counted)

Running total: 1 of 4 biz days used

Created: Jan 15, 2026 Invoiced: Jan 16, 2026

Business Days Used 1 / 4

0 4d budget

Show SLA Clock Detail (3 periods)

Period	Status	Clock	Biz Days	Running Total
Jan 15 → Jan 15	Created	▶ Running	0	0 / 4
Jan 15 → Jan 16	Assigned	▶ Running	1	1 / 4
Jan 16 → Jan 16	Ready to Bill	▶ Running	0	1 / 4

Dispatch 0.0d

Coordinators 0.7d

Billing 1.0d

✓ SLA Met

Dispatch
0.0 days

Coordinators
0.7 days
Over SLA

Billing
1.0 days

Created: Jan 15, 2026 Due: Jan 21, 2026 Completed: Jan 16, 2026 (5 days early)

📅

1.1 days Total Age

⏱️

1.0d in Ready to Bill Longest Stage

🔄

4 transitions Status Changes

⚠️

0.2d over Total Delay

📦

0 orders, 0 quotes Parts & Quotes

📝

3 lines Work Details

📋

Coordinator Scheduling

AI Analysis

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Completed with minor delays

Invoiced • 48 days old

⏱️

Total Delay 0.2 business days over SLA thresholds

SLA vs Actual Time by Status

Actual (within SLA)

Actual (over SLA)

SLA Target

Entered

0.0d / 0.5d SLA

Assigned

0.7d / 0.5d SLA

Ready to Bill

1.0d / 1.0d SLA

Invoice Pending

0.0d / 2.0d SLA

💬 Activities, Notes & Communications

🔧 Work Performed

                        Confirmed information with team and completed attached SS detailing costs for the month of December 2025.                    

🔍 Technician Findings

                        Compiled report for the Inventory billing                    

⚠️ Problem Description

                        December 2025 Higi Inventory                    

Timeline

📋

▶

2 Work Order Created Jan 15, 6:11 PM

Work Order Created → Status: Assigned

👷

Status: Assigned by Nicole Floyd

From: Entered

To: Assigned

Duration in Previous: 0m

⏱️

3x Labor Added Jan 15, 11:42 PM

Type: Labor

Status: Open

Qty: 1, 481

📄

Status: Ready to Bill by Nicole Floyd Jan 16, 12:07 AM

From: Assigned

To: Ready to Bill

Duration in Previous: 5h 55m

📨

▶

3 Status: Invoice Pending Jan 16, 6:15 PM

Status: Invoice Pending → Status: Invoiced → Invoice Created

💰

Status: Invoiced by Hannah Shaw

From: Invoice Pending

To: Invoiced

Duration in Previous: 3m

🧾

Invoice Created

Invoice Number: SM-251592

Bottlenecks

Assigned

Duration: 5.9 business hours (threshold: 4.0 business hours)

Exceeded by 1.9 business hours

🔗 Related Artifacts

No related artifacts

ℹ️ Work Order Details

Status

Invoiced

Priority

P4

Type

Monthly Annuity

Branch

N/A

Technician

Nicole Floyd

Scheduled

N/A

Created

Jan 15, 6:11 PM

Invoice #

SM-251592

Work Details (3)

Name	Type	Status	Qty	Amount	Date
WL-03067504	Labor	Open	1	$1,350.00	Jan 15, 11:42 PM
WL-03067505	Labor	Open	481	$7,070.70	Jan 15, 11:42 PM
WL-03067506	Labor	Open	1	$14,971.25	Jan 15, 11:43 PM